Staff Data Scientist

Intuit

  • San Diego, CA
  • Permanent
  • Full-time
  • 8 hours ago
Join the Intuit Customer Success team as a Staff Data Scientist within our Expert Network. In this role, you will help shape the AI strategy for our product support and live experiences. You’ll be central to optimizing our greatest resource—our people—through innovating, experimenting, learning, pivoting, and scaling AI-driven solutions.As a Staff Data Scientist, you will join our team of talented Data Engineers, Data Analysts, and Data Scientists to develop tools, define metrics, and build a robust Data/AI infrastructure that informs critical business decisions. You will also partner closely with cross functional teams in AI Research, Product Management, Service Delivery, Strategy, and Engineering to develop capabilities that will drive our AI Driven platform into the future. Responsibilities
  • Perform hands-on data analysis and modeling with large datasets.
  • Lead experimental designs and measurement plans.
  • Apply data mining, NLP, and machine learning (both supervised and unsupervised) to improve relevance and personalization algorithms.
  • Build optimization models and simulation tools to support strategic decisions across customer success operations, including workforce planning, customer escalations, root cause analysis, scheduling, and routing.
  • Develop and operationalize decision science frameworks to optimize support costs and maximize customer outcomes.
  • Partner with stakeholders across Customer Success, Operations, and Strategy teams to embed AI/ML solutions in real-time decision engines and operational workflows.
  • Work side-by-side with product managers, software engineers, and designers in designing models, experiments, and minimum viable products.
  • Develop generative AI capabilities to power our Expert Network and streamline processes, uncover insights, and reduce the manual burden on the team.

Intuit