
Infrastructure Administrator I
- Jacksonville, FL
- $55,900-93,200 per year
- Permanent
- Full-time
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- Protect the integrity and confidentiality of Grainger information assets while enabling business functionality across systems and environments by supporting applicable security and identity management solutions.
- Support the safeguarding of information assets in SAP by understanding and applying relevant procedures and policies, and by promoting policy awareness among resource owners and users.
- Provide intermediate-level access troubleshooting and production support across enterprise systems, with a focus on role provisioning and modifications.
- Grant and manage access for GCAN and GMEX DC employees, and support access to various shared drives through identity management processes.
- Resolve and troubleshoot incidents and tasks submitted by team members in accordance with established service level agreements (SLAs), ensuring timely and accurate communication with relevant stakeholders.
- Document all customer interactions accurately and promptly within the incident management tracking system.
- Contribute to the development and maintenance of knowledgebase articles.
- Lead small projects and assist with medium to large projects under the guidance of Administrators and Architects.
- Perform special assignments as directed.
- Participate in a 24-hour support rotation schedule as required.
- Bachelor's Degree or equivalent experience Required
- 1+ years
- 1+ years of hands-on experience with SAP Security (Beginner proficiency)
- Proficient in Managing Active Directory (Beginner proficiency)
- Experience with Okta and Sailpoint (Beginner proficiency)