Program Manager II - Ozanam House

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

• Provide strong leadership and direction to Resident Support Staff in alignment with the mission and values of CCA/AHA.
• Recruit, hire, train, and supervise staff; conduct regular individual supervision and complete annual performance evaluations.
• In partnership with the Program Director, assist in the development, implementation, and evaluation of program policies and procedures; actively engage staff and stakeholders in the process.
• Promote a culture of continuous learning by facilitating and supporting training in evidence-based practices, including Housing First, Harm Reduction, Trauma-Informed Care, and Grief & Loss.
• Maintain and regularly update employee training manuals, internal protocols, and operational forms with a focus on quality and best practices.
• Participate in New Employee Orientation and ensure onboarding aligns with organizational expectations.
• Ensure staff understanding and compliance with program policies, tenant-landlord law, and service delivery standards.
• Track and monitor staff participation in required CCA/AHA trainings and certifications.
• Provide availability and leadership support to staff during shifts, and respond to emergencies as needed.
• Actively respond to crisis situations and coordinate appropriate interventions in collaboration with case management and external providers.
• Lead and facilitate routine staff meetings, team check-ins, and care consultations, including sessions with external clinical consultants.
• Delegate tasks appropriately, foster professional development, and encourage staff initiative and empowerment.

• Oversee and coordinate the 24/7 program staffing schedule; ensure accurate and up-todate coverage at all times.
• Monitor and maintain building coverage, making adjustments to ensure consistent staff presence and service delivery.
• Review shift logs and documentation (e.g., ShiftNote) regularly to ensure timely responses, accuracy, and appropriate follow-up; provide coaching to staff on effective documentation practices.
• Maintain high standards for data quality, documentation, and compliance with internal and external reporting requirements.
• Prepare and submit narrative, statistical, and outcome-based reports to the Program Director for funding and program evaluation purposes.
• Support grant writing, reporting, and other fundraising efforts as delegated by the Program Director.

• Maintain consistent and professional office hours (40hrs wkly); be available to staff, residents, and partners.
• Support the transportation needs of the program as an approved driver, including resident off campus activities, food bank and donor coordination pickups, supply runs, and other program related errands as assigned.
• Participate in the on-call rotation and respond to after-hours emergencies as required.
• Represent CCA-AHA and the Program in interactions with funders, community partners, public officials, and external agencies.
• Serve as a community liaison on issues related to aging, disability, housing, and chronic homelessness, advocating for the needs of program participants.
• Perform other duties as assigned by the Program Director or agency leadership.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

• Two (2) years of supervisory experience, preferably overseeing 24/7 or multi-shift program operations.
• Experience working in a social service and customer service roles
• Demonstrated progressive experience working with homeless populations, particularly individuals with co-occurring mental health and/or substance use disorders.
• Experience or knowledge of mental illness, substance use disorders, and/or homeless services.
• Solid understanding of and commitment to Housing First and Harm Reduction principles.
• Ability to work both independently and as a member of a team.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
• Experience with Microsoft office suite of programs and related databases.
• Support and uphold the mission, beliefs and values of Catholic Community Services of Western Washington.
• Ability to adapt and respond to different people and situations through a trauma informed lens
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver diverse and culturally competent services and work effectively in multi-cultural situations.
• Proven commitment to fostering and maintaining an inclusive, culturally responsive, and equitable work environment.
• Criminal history background checks are required prior to employment.
• Ability to obtain and maintain food handler’s permit within 30 days of employment.
• Bachelor' degree preferred.
• Valid Washington State driver's license.

Catholic Community Services of Western Washington