eDiscovery Specialist - PNC Legal
PNC Financial Services
- Pittsburgh, PA
- Permanent
- Full-time
- Support the PNC eDiscovery Team with eDiscovery and legal hold operations, including day-to-day eDiscovery processes, vendor engagement and coordination, management of PNC’s legal hold software platform, and communications and administration for the eDiscovery Team.
- Collaborate with in-house and outside case teams and vendors regarding eDiscovery related to litigation and investigations, providing support from matter inception to completion.
- Assist with the administration and management of PNC’s legal hold program, including coordinating the creation and issuance of legal hold notices, reporting, and communicating with case teams, IT, and legal hold custodians.
- Oversee certain vendor relationships, particularly in terms of legal hold software and technical support issues.
- Assisting the eDiscovery Team with the preservation and collection of legal hold data, as needed. Support information governance and data remediation projects, as necessary.Knowledge & Skills
- Strong understanding of:
o Litigation and investigation processes and eDiscovery lifecycle, including but not limited to legal holds, data preservation, collection, processing and review standards, and information governance.
o Current and emerging laws and regulations, regulatory drivers, eDiscovery strategies, and cutting-edge technologies to enable effective governance and compliance in the financial services industry.
o Familiarity with Exterro legal hold platform and Microsoft 365 preferred.- Demonstrates ability to:
o Organize and efficiently handle multiple tasks and workflows in a fast-paced environment.
o Effectively communicate and collaborate with the eDiscovery team, senior attorneys, service providers, IT personnel, business leaders, and line of business personnel.
o Analyze data in order to maintain and/or remediate program compliance.
o Spot issues, anticipate and stay in front of possible obstacles inherent in the eDiscovery space.
o Build and maintain effective relationships, both internally and externally.
o Manage people, time, and priorities efficiently.
o Show initiative and self-reliance but work well as part of a small, cohesive team.Job Description
- Leads critical operational support and/or implementation of services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicators.
- Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
- Promotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team members .
- Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members.
- Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
New to PNC.Disability Accommodations Statement:If an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.