Program Manager

Aditi Consulting

  • Menlo Park, CA
  • Permanent
  • Full-time
  • 16 hours ago
Payrate: $70.00 - $75.00/hr.Summary:
The mission of the Partnerships Operations team is to ensure the health, stability, and high performance of our global payment platform. The Partnership Operations team is dedicated to operational partner management of our key payment partners, processors, and service providers. This team’s responsibilities include relationship management, investigating, triaging and solving payment processing issues, supporting new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships.Responsibilities:
  • Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering.
  • Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners.
  • Develop and implement scalable solutions to support our global partners.
  • Develop and maintain standard internal projects and process documentation.
  • Drive efficiency, productivity and customer-experience improvements.
  • Influence external partners effectively in collaboration with the Payment Partnerships team.
  • Become an expert in core risk and support infrastructure, tools, systems, and data.
Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( ).Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.#AditiConsulting
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Aditi Consulting