Collections Specialist
Benesch Law
- Columbus, OH
- Permanent
- Full-time
- Establish working relationships with assigned clients to review the outstanding balance; provide any backup requested (i.e. copies of invoices, statements, ledger balances, etc.) to expedite payment and to ensure accounts remain in current receivable condition.
- Document and record collection activity and status using the firm's collection system. Schedule follow-ups with clients and attorneys; run daily receivable reports and generate account statements as requested.
- Investigate and analyze client payment history to determine the next level of follow-up.
- Partner with the Accounting Department to assist with the cash application process and review payments received and posted to client accounts.
- Identify receivables deemed uncollectible to review with the Collections Manager for possible write-offs.
- Notify the Collections Manager and attorney of any invoice/balance being disputed by client.
- Collaborate with billing staff to ensure accuracy and timely transmittal of invoices. Research e-billing statuses to facilitate the resolution of issues and to ensure timeliness of approval and payment. Partner with billing department to coordinate resolution.
- Responsible for the review and creation of various analytical receivable reports and spreadsheets.
- Performs other duties as assigned.