Assistant Penthouse Manager
- Honolulu, HI
- Permanent
- Full-time
- Salary Range: $65,000 ~ $71,000 per year
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program.
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities ...and more!
- Assists in the development and implementation of the strategic goals for the Penthouse operations. Maintains established policies, responsibilities, processes, and delegation of tasks to ensure compliance with organizational, business, tax, and regulatory requirements.
- Supervises the Penthouse Operations Team and manages its functions, resources, and scheduling outputs including business and financial management, facilities, information and communications technology, and resources. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed.
- Coordinates activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining elevated levels of guest's expectations.
- Assists in the organization of human resource management policies and practices including recruitment, onboarding, training and development, performance management, and corrective action in accordance with the Collective Bargaining Agreement. Mentors and supports the development of Team Members through their experience coaching and learning techniques.
- Develop and coordinates daily Penthouse Lounge Food and Beverage. Coordinates arrangements and ensures delivery of refreshment and staffing services are available for department and Penthouse owners/guests. Work with the Penthouse Manager on developing a new menu idea.
- Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
- Assists in maintain the annual budget of the operations and ensures effective reporting of results in collaboration with the Resort Director, Penthouse Manager, and Sr. Manager-Business Management.
- Attend Daily Stand-Up meeting during the absence of the Penthouse Manager
- Respond to Penthouse related Stay Score Comments, follow up and complete a Monthly Stay Score Progress report.
- Performs other related activities as required.
- High School Diploma/GED
- Must be fluent in Japanese Language (Ability to Read, Speak, and Write)
- 1-3 Years of Related Experience
- 2+ years of Leadership Experience
- Food & Beverage experience is preferred
- Able to work flexible schedules including mornings, evenings, weekends, and holidays.
- Bachelor's Degree or higher
- Previous hotel/resort operations experience working in Front Office and Housekeeping areas.
- Timeshare ownership experience
- Knowledge of economic and accounting principles and practices; financial data
- Experience in managing operations operating under a Collective Bargaining Agreement (CBA).
- Liquor Commission and/or Food Safety Certification