Guest Relations Agent

Better Talent

  • Destin, FL
  • $18.00-19.00 per hour
  • Permanent
  • Part-time
  • 4 days ago
COMPANY OVERVIEW:Who We AreLocated along the stunning Emerald Coast in Destin, Florida, Compass Resorts is a locally owned and operated vacation rental management company dedicated to providing unforgettable beachside experiences. We specialize in offering a portfolio of carefully selected vacation homes and condos, ensuring guests enjoy the best Destin has to offer. As a leader in the hospitality industry, we’re proud to combine local expertise with a commitment to excellence, maintaining the highest standards in guest services, property care, and personalized attention.What drives us is our strong foundation built on integrity, service, and a true passion for making vacation dreams come true. Whether it’s providing complimentary beach services or seamless check-ins, we go above and beyond to make sure every guest feels at home by the beach.Our TeamJoining Compass Resorts means becoming part of a dedicated and close-knit team that values quality, consistency, and teamwork. We believe in building solid relationships—with our guests, property owners, and each other—creating a supportive and positive work environment. Every team member is essential to achieving our mission and maintaining our reputation as one of Destin’s premier vacation rental providers.POSITION SUMMARY:Compass Resorts is seeking a detail oriented and passionate Guest Relations Agent to join our dynamic team. In this role, you will play a key part in ensuring seamless guest arrivals and departures, providing outstanding customer service, and being thorough in resolving any guest issues.You will help maintain a positive, welcoming environment while upholding the highest standards of service. This position offers opportunities for growth and career advancement in a supportive, creative work environment. Flexibility to work weekends and holidays is required, this position is Full Time.Evergreen Job Posting – Applications are reviewed only when a vacancy becomes availableWe are accepting applications on a continuous basis for this position. Please note that while we welcome your interest, submitted applications will only be reviewed and considered when a vacancy arises.This posting is part of our effort to maintain a pool of qualified candidates for future opportunities. If your experience and skills align with our needs at the time a position becomes available, we will contact you to move forward in the selection process.RESPONSIBILITIES:
  • Ensure seamless arrivals and departures for all guests.
  • Communicate proactively with guests prior to arrival, ensuring they have all the information needed for a smooth check-in and stay.
  • Handle guest inquiries via phone, email, and text, ensuring timely and professional responses.
  • Serve as the primary point of contact for guests throughout their stay, addressing any needs or concerns.
  • Coordinate with Housekeeping, Maintenance, and Reservations to ensure seamless property readiness and guest satisfaction.
  • Become an expert in resolving guest issues and inquiries
  • Uphold the highest standards of service, ensuring every guest feels valued.
  • Maintain a positive, upbeat attitude, contributing to a welcoming atmosphere.
QUALIFICATIONS:
  • Demonstrate a high level of customer service with every guest interaction.
  • Exceptional verbal and written communication skills, and a willingness to learn new skills and software
  • Ability to stand at the Front Desk for long periods.
  • Flexibility to work weekends and holidays.
COMPENSATION & BENEFITS:Hourly Wage: $18.00 - $19.00 per hour based on experience and achievementBenefits:
  • Paid time off, such as PTO, sick days, and vacation days
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts
  • Supplemental insurance options
  • Access to onsite gym
  • Employee recognition programs
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule:
  • Full-Time Schedule, 30-40 hours per week. 5 days per week. Weekends required.
“Helping you Discover a Better Direction"If you’re a detail-oriented, reliable professional who values quality and consistency, apply today to become a part of Compass Resorts, where every day brings an opportunity to make an impact in a positive, team-centered atmosphere.

Better Talent