Job Summary:The Policy, SOP, and Risk Program Manager at the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM) is responsible for leading and executing multiple, school-wide programs that support school compliance, operational effectiveness, and risk mitigation. This role manages medium-to-large-scale programs, including the School of Medicines Policy Management, Standard Operating Procedures (SOP), and Risk Management programs, ensuring alignment with the schools strategic priorities, internal standards, and external regulatory expectations. The Program Manager will manage and work cross-functionally to design, implement, and continuously improve program processes and infrastructure. This includes oversight of program frameworks, performance monitoring tools, reporting dashboards, and communications.Essential Responsibilities:
Lead the design, implementation, and oversight of three interrelated, school-level programs: Policy Program, SOP, and Risk Management
Serve as a key advisor to senior leadership by providing expert guidance and recommendations related to school risk and policy/SOP implementation
Ensure program structure, activities, and deliverables align with school strategic goals, legal requirements, and operational priorities
Oversee program infrastructure development, including SharePoint sites, communication workflows, templates, and monitoring dashboards.
Develop, standardize, and continuously improve processes for policy lifecycle management, SOP documentation, and risk reporting.
Support and advise policy owners and custodians in understanding and using the policy development and revision process; ensure alignment with institutional, regulatory, and accreditation standards.
Collaborate with department leads and SOP owners to develop and implement consistent SOP structures; review SOPs for clarity, quality, and alignment with current policy and operational standards.
Design and administer school-wide risk assessment tools (e.g., surveys, data collection instruments) to identify, quantify, and monitor institutional risks.
Establish and track performance metrics, risk indicators, and feedback loops to evaluate program effectiveness and identify gaps or emerging issues.
Coordinate internal stakeholder engagement, including cross-functional teams, to ensure programs are implemented consistently across the school and remain aligned with strategic priorities.
Liaise with the Deans Office to ensure appropriate review and final approval of institutional policies.
Coordinate with Marketing and Communications to support publication, messaging, and visibility of finalized policies and procedures.
Facilitate and support committee and workgroup coordination related to policy and risk, including agenda planning, documentation, and stakeholder communications.
Lead and support institutional reporting to KP enterprise risk and compliance functions and the schools executive leadership committee.
Design and deliver training and awareness initiatives related to policies, SOPs, and risk programs to increase school-wide adoption and engagement.
Ensure version control, communication of updates, and timely implementation of revised documents and processes.
Monitor resource use across programs to ensure efficiency and minimize redundancy or operational gaps.
Ensure all program activities adhere to institutional policies, regulatory expectations, and compliance standards.
