Customer Service Representative - Village Veterinary Clinic - OH

Encore Vet Group

  • Mayfield, OH
  • Permanent
  • Full-time
  • 2 months ago
Overview:Join Our Team as a Customer Service Representative at Village Veterinary Clinic!Are you a people-person with a passion for pets? At Village Veterinary Clinic, we’re looking for a Customer Service Representative who brings heart, hustle, and top-tier communication skills to every client interaction. Located in the welcoming community of Mayfield, Ohio, we’ve been delivering trusted, high-quality veterinary care for over 50 years—and we’re just getting started.Why You’ll Love Us:
  • Decades of Trusted Care - We’re proud to be an AAHA-accredited, full-service veterinary hospital serving the Mayfield area for over five decades. From advanced diagnostics to individualized behavioral consultations, we’re committed to gold-standard medicine.
  • Supportive Team, Strong Culture - You’ll work alongside a compassionate and collaborative team that values integrity, empathy, and top-notch service. We believe that a strong team creates an even stronger client experience.
  • Community Roots, Big-Hearted Mission - Our clients are our neighbors, and we treat their pets like family. With a strong local presence and deep community trust, we make every visit count—for pets and their people.
You are...
  • A warm, professional Customer Service Representative with experience in high-volume environments.
  • Skilled in multi-tasking, prioritizing, and staying cool under pressure.
  • Tech-savvy and confident in managing electronic medical records and scheduling systems.
  • A clear communicator who thrives on building strong relationships with clients and teammates.
  • Eager to grow in a supportive, purpose-driven practice that’s deeply connected to the community.
What’s In it For You?
  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
  • Generous CE allowance + paid CE time
  • Uniform allowance
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group’s library of training, CE, and career development resources
  • A 401(k) with up to 5% company match
Ready to bring your skills, kindness, and customer service expertise to a practice that feels like home?
Apply now to join Village Veterinary Clinic in beautiful Mayfield, OH!Village Veterinary Clinic is proud to be partnered by Encore Vet GroupCheck us out here:We are proud to be a partner with Encore Vet Group – see what that means for you:Our hospital website:Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Encore Vet Group