Director of District Operations - Physical Therapist
- Schaumburg, IL
- Permanent
- Full-time
- Create and implement actions plans impacting district engagement, environment, and staff performance.
- Responsible for prioritizing an effective use of time and scheduling in clinic presence and patient care.
- Responsible for structured treatment time with a minimum expectation of 36 visits per week
- Spend 50% of time in district clinics and maintain meaningful presence in the clinic when interacting with staff and patients. This time is not intended as time to multitask (meetings in treatment room, etc.). It is to focus on clinic engagement/culture health, observation and coaching on customer service standards, develop personal relationship development with all staff and to demonstrate quality care & side by side coaching.
- Responsible for financial performance of district and inform creation of district budget.
- Act as a hiring manager for all open clinical positions. This includes interviewing, final decisions and compensation packages. Educate and involve SCM when appropriate.
- Provide coaching to CM-I and CM-II team throughout the district on: productivity performance, quality care best practices, physician relationships and people management.
- Identify talent to sustain practice success.
- Accountable for physician relations and marketing in district.
- Participate in regional/national recruiting and educational events.
- Perform monthly 1:1s with all CMs and SCMs and quarterly skip level 1:1s
- Responsible for cross clinic PTO management.
- Accountable for all employee engagement events including quarterly town halls.
- Responsible for community engagement events by planning with sales team, sourcing opportunities, budgeting for events and encouraging staff participation by establishing the “why” and the marketing request form submission.
- Responsible for regular meeting cadence with front office leadership, TA Team, Director of Sales, Rev Cycle, Student/University Team, Regional Leadership and other applicable departments.
- Responsible for facility maintenance for all clinics within district.
- See patients for evaluation or follow up where access to care limitation exists.
- Participates in Regional Operational Review calls with RVP.
- Host Operational Review calls with District Clinic Managers.
- Accountable for educating region on best billing practices.
- Attend 2 CEU courses annually and encourage staff participation.
- Responsible for responding to clinic review.
- Responsible for student program feedback and information gathering.
- Accountable for making sure that Clinical Practice Map expectations are communicated with clinicians within district and hold accountability for utilization.
- Monitor financial performance of every clinic regularly by: Analyzing financial provided by finance team, establishing action plans, relaying action plans and coaching clinic leaders to execute, understand EBITDA calculations, manage labor expense, support education of clinic leaders and incentive approvals.
- Participate in developing budget annually.
- Track regional FOTO performance (quality and patient satisfaction) monthly. Will participate in CEU course strategy based on FOTO performance data and in side-by-side mentoring/coaching of staff struggling or matching high performers with mentees for side-by-side opportunities.
- Responsible for making sure KPI’s are met within all clinics in their districts.
- Perform other duties or special projects as assigned.
- Requires frequent travel for company related functions inclusive of driving or air flight and occasional overnight stay.
- Minimum 5 referral generation interactions per week
- Examples of pertinent interactions include but are not limited to: Text message, phone call, office visit, lunch and learn, sideline coverage, and any other community opportunities for referral generation.
- Strong attention to detail
- Ability to build referral sources.
- Comfortable with conflict
- Proven ability to motivate others and encourage spread of company culture.
- Ability to teach.
- Strong interpersonal, oral (includes telephone skills) and written communication skills.
- Must be skilled in planning/organization, follow up/control, delegation, problem solving, self-development orientation, organizational behaviors/competencies, and stress tolerance.
- Knowledge of basic accounting, finance, and business principles.
- Must be able to read, analyze, and interpret complex medical record documents.
- Complete understanding of medical reimbursement and terminology.
- Ability to work with disabled individuals.
- Knowledge of state collection laws where applicable.
- Strong customer service skills.
- Ability to use all necessary office equipment, faxes, copiers, etc.
- Required to be proficient in Windows based technologies (ex. Word, Excel).
- Completion of age-specific competencies and able to demonstrate age-specific treatments provided in clinic and/or location.
- Clinical proficiency in treatments consistent with clinic programs.
- Understanding of financial accounting reports.
- Marketing experience and skill consistent with clinic business practices.
- Graduate of approved Program of Physical Therapy by APTA and CAPTE or related field of study
- 5+ years of progressive therapy practice experience, with at least 5 years in a management role.
- Previous experience in facility or health care management or business school related training.
- Licensure appropriate to governing body of state licensing board.
- Current American Heart Association BLS certification required.
- No previous or current sanctions by federal payors (CMS, Federal Blue Cross, Blue Shield, Champus/Tricare) or other payors inclusive of state workers compensation system.