Veterinary Client Service Representative

Pathway Vet Alliance

  • Billerica, MA
  • Permanent
  • Full-time
  • 8 days ago
DescriptionPosition at Billerica Veterinary HospitalBillerica Veterinary Hospital is in search of a full-time Veterinary Customer Service Representative to join our growing team!We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more!Our Ideal Candidate:An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week.Compensation: Negotiable based on credentials and experience with an hourly pay rate starting at $19-21/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.Job Duties:
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Educating clients on recommended products or services.
  • Ensuring the lobby is clean and organized.
  • Other administrative duties as needed.
Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
  • Must be willing to work Saturdays.
Are you passionate about pets and providing exemplary customer service? Join our team!Apply today! We look forward to meeting you!

Pathway Vet Alliance