Home Exteriors Field Customer Service Representative

Elite Construction Solutions

  • Milwaukee, WI
  • $54,000-63,500 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Join the Elite Team at 123 Exteriors!Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.Company OverviewAt 123 Exteriors, we take great pride in being p a rt of the Elite Family of Brands, which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable job installations, and steadfast support to ensure your growth. Having successfully completed over 50,000 projects and operating from 17 locations across the country, our reputation as a premier contractor is well-established. As a member of the top 1% of contractors nationwide, we arJob Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory. e experiencing rapid growth, and we invite you to join us on this exciting journey!The Field Operations Support Specialist serves as a critical field-based professional conducting precise final measurements for window installations and replacements to ensure accurate custom orders, while providing comprehensive photo documentation and on-site verification to enable virtual sales completion for remote sales representatives. This role bridges the gap between remote sales operations and local field execution, ensuring seamless project completion while maintaining exceptional customer relationships. The position requires excellent organizational skills, technical measurement abilities, strong communication skills, and the ability to work independently while supporting virtual sales processes.
Key Responsibilities:REQUIRED: KEY RESPONSIBILITIES
  • Window Measurement & Technical Support:
  • Visit residential and commercial job sites to take precise measurements for window replacements or installations with 100% accuracy
  • Verify window opening dimensions and specifications against initial estimates
  • Document any discrepancies or modifications needed for proper window installation
  • Input measurement data into digital systems accurately and efficiently
  • Identify potential installation challenges or access issues and report them to sales and production teams
  • Complete window measurements as assigned on the day they are assigned and all photos must be uploaded while at the location or within 1 hour of the inspection time
  • Call suppliers to check on window availability
  • Assist in the transportation and delivery of windows to job sites when needed
  • Support window division reps and installers by providing clear measurements, field notes, and updates
  • Inside Sales Team Support:
  • Conduct on-site visits to projects sold by out-of-state inside sales representatives to gather final verification information and documentation
  • Serve as the local field representative for inside sales team members who cannot physically visit project sites
  • Collect and report final project details, measurements, and conditions back to inside sales team to complete customer transactions
  • Act as the local point of contact for customers working with remote sales representatives
  • Project Documentation & Quality Control:
  • Take high-quality photos of project sites as needed for sales professionals pre-production or post-production
  • Ensure all necessary angles and aspects of the site are documented for future reference and estimating accuracy
  • Adhere to the estimating/order checklist and photo checklist for all photos
  • Complete Inspection Checklists accurately and thoroughly for both pre and post-project activities as requested
  • Conduct on-site quality control inspections to ensure windows meet order specifications and are installed properly
  • Document and report any issues with product quality or installation errors
  • Customer Management & Communication:
  • Act as liaison between clients, sales reps, and installers to resolve on-site concerns
  • Communicate professionally with homeowners and contractors to represent the company positively
  • Coordinate with clients and team leads to ensure timely site visits and communication
  • Collect final payments from customers in a professional and courteous manner
  • Ensure all payment documentation is accurately turned into the Office Manager
  • Field Operations & Logistics Support:
  • Regional travel as needed to complete scheduled measurements
  • Assist in the transportation and delivery of windows to job sites when needed
  • Handle materials with care to avoid damage and ensure proper handling
  • Support window division reps and installers by providing clear measurements, field notes, and updates
  • Administrative Support:
  • Assist both field Sales Representatives and Inside Sales Team with administrative tasks as needed
  • Ensure all customer records and project documentation are accurately maintained and accessible to remote team members
  • Prepare detailed reports for inside sales team regarding site conditions, project status, and customer interactions
  • Additional Duties As Assigned
RequirementsEducation:
  • High school diploma or equivalent
Experience:
  • 1-3 years of experience in construction, windows, or home improvement industry (preferred)
  • Proven experience in a support role, preferably in a sales or customer service environment
  • Experience working with remote teams or supporting off-site sales operations (preferred)
  • Customer service experience in field-based roles (preferred)
Skills:
  • Strong measuring skills and ability to use tape measure, laser measure, and mobile apps or tablets
  • The ability to do final measurements for windows at a 100% accuracy rate
  • Excellent organizational and multitasking abilities
  • Strong attention to detail and accuracy
  • Effective communication skills, both written and verbal
  • Proficiency in using Microsoft Office Suite and other relevant software
  • Ability to work independently and as part of a team
  • Photography skills and experience with digital documentation (preferred)
  • Self-motivated, organized, and dependable
  • Valid driver's license and clean driving record
  • Reliable transportation
Working Hours: Monday – Friday 40 hours and additional as neededLocation: Elite location or Remote with extensive field workTravel: Regular travel to various project sites throughout assigned territory and between statesComfortable with frequent travel, including overnights as neededAbility to climb ladders and roofs safelyAbility to remove shingles and sidingAbility to install tarps or temporary repairsAbility to lift and carry up to 50 lbs safelyOutdoor work in various weather conditionsExtended periods of driving between project sitesStandard business hours with flexibility needed for customer meetings and coordination with out-of-state sales teamBenefitsSalary: $54,000 - $63,500Benefits:Comprehensive health, dental, and vision insurance401(k) with company matchCompany vehicle or vehicle allowance and fuel cardCompany Credit Card and Fuel CardPhone allowancePaid time off and holidays#ZR

Elite Construction Solutions