Trainer

• Hybrid position - Mostly remote, but there are days where onsite work is required.
• Provide high-quality, detail-oriented learning and development program support with a focus on cohort care to create a sense of belonging and connection, ensure consistent communication, monitor engagement and progression, and celebrate milestones.
• Exercises independent judgment with direction from supervisor
• Works independently to manage time and competing priorities across multiple programs
• Cohort Care
• Schedule cohort events, team meetings, and training sessions
• Coordinate in-person logistics (e.g., room bookings, badge pickup, catering, AV setup, etc.) as needed
• Track Slido license status and renewals, and manage setup for in-session interaction tools
• Liaise with external partners on session dates, rosters, housing, and travel coordination for participants
• Encourage participants to use the AI resource for frequently asked questions
• Participant Lifecycle Management
• Maintain participant rosters, status tracking, and dashboards across both programs
• Confirm attendance and travel readiness for residential sessions
• Track completion of requirements (e.g., assessments, certificates, release forms)
• Upload or distribute digital badges and certificates using VirtualBadge.io
• Communications & Stakeholder Support
• Draft and send participant and manager communications (reminders, deadlines, travel guidance)
• Respond to inquiries from participants, mentors, and managers in a timely and professional manner
• Manage content and updates on Microsoft Teams channels and SharePoint sites
• Capture meeting notes, action items, and follow-ups
• Data & Reporting
• Maintain and update Excel trackers and dashboards related to participation, costs, and progression
• Coordinate with Employee Development and Finance (e.g., cost code confirmation, tuition tracking, travel caps)
• Help prepare materials for Technical Leadership Team updates, kickoff decks, and cohort feedback summaries
• Feedback & Recommendation Loop
• Share monthly observations and recommendations for improving processes and programs with supervisor
• Collect informal feedback from participants about their experiences (what worked, what didn't)
• Summarize recurring questions or confusion related to use of resources

• Key skills; Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, and leadership technique.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Bachelors degree in relevant field or equivalent experience/training required
• 5-7 years related experience required
• Strong verbal and written communication skills and interpersonal skills (Required)
• High level of attention to detail and follow-through and escalates risks and exceptions appropriately
• Demonstrates sound judgment in prioritizing participant and program needs, with a proactive approach to cohort care
• Works independently to manage time and competing priorities across multiple programs
• Excellent customer service and interpersonal abilities, especially in cross-cultural, technical, or executive-facing settings
• Able to coordinate across multiple time zones, vendors, and internal teams
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, SharePoint, and Forms

Pyramid Consulting