Electronic Health Record Analyst II- Resolute Professional/Hospital Billing-Limited Term (Open)
- San Mateo, CA
- $129,522-161,866 per year
- Permanent
- Full-time
- Lead or participate in all phases of the Epic Professional/Hospital Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
- Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
- Configure and customize Epic Professional/Hospital Billing application to meet specific business requirements while adhering to best practices and industry standards.
- Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.
- Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
- Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.
- Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
- Troubleshoot and resolve complex technical issues related to Epic Professional/Hospital Billing application, working closely with technical teams as needed.
- Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
- Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
- Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.
- Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
- Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
- Serve as a subject matter expert and primary point of contact for all Epic Professional/Hospital Billing-related inquiries and escalations.
- Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
- Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.
- Bachelor's degree, Information Systems, or related field preferred.
- Epic certification in Resolute Professional Billing (PB) or Resolute Hospital Billing (HB) required, additional certifications preferred (i.e. Claims, Benefits Engine).
- Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing application in a healthcare environment.
- Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
- Proficiency in Epic system configuration, customization, and integration techniques.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.
- Electronic health record systems, specifically Epic software applications.
- Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
- Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
- Customer service principles.
- Policies, procedures, and business operations.
- Principles and procedures in project management and project management methodologies.
- Interact with and work collaboratively with multidisciplinary teams.
- Learn and retain knowledge of all assigned applications.
- Troubleshoot application issues and system errors.
- Multi-task complex work assignments.
- Follow standards for naming and number conventions and security classifications.
- Configure, implement, maintain, and evaluate Epic modules and platform.
- Design, modify, and implement testing process.
- Create security classification templates.
- Communicate effectively, both orally and in writing.
- Prioritize effectively and manage time efficiently.
- Lead meetings and resolve conflicts.
- Perform under pressure with tight deadlines.
- Become cross-functional in one or more applications.
- Motivate key process stakeholders.
- Travel outside the County for training.
- Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.
- Cover letter with responses to Supplemental Questions (maximum of 2 pages)
- Copies of current Epic certifications in Resolute Professional Billing or Resolute Hospital Billing
- Resume
- This position requires current Epic certification in Resolute Professional Billing or Resolute Hospital Billing. Do you meet this requirement? Be sure to submit copies with your application materials.
- Describe your experience working as a Health IT Epic Resolute Professional/Hospital Billing application analyst. Be sure to discuss any experience in healthcare and with electronic health records in an analyst role. For each experience include a) your role; b) your responsibilities; c) the setting/work environment; and d) length of time in position.
- Describe your experience working as a Health IT Analyst on Epic Resolute Professional/Hospital Billing implementation projects. Be sure to discuss any projects in healthcare and/or electronic health records. For each experience include a) your role; b) your responsibilities; c) the size and scope of the project; d) communication with internal/external stakeholders; and e) the outcome(s).
- Provide a specific example that best demonstrates your experience in an Epic Resolute Professional/Hospital Billing application system(s) build and testing. Include a) your role; b) the system and application/module/department you built; c) the specific content or request you were building; d) the stakeholders/end users/staff directly impacted by the build; e) lessons learned; and f) wins due to your build/ involvement.
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.