Data Center Field Operations Manager

Arvato USA LLC

  • Pleasant Prairie, WI
  • Permanent
  • Full-time
  • 21 days ago
This role supports Arvato’s newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.YOUR TASKS
  • Lead start-up teams and provide day-to-day leadership across field operations.
  • Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.
  • Coach and support supervisors and team members to drive high performance.
  • Define team structure, support recruitment, onboarding, and performance reviews.
  • Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.
  • Coordinate with vendors and planning teams to ensure readiness and resource alignment.
  • Resolve on-site issues quickly and professionally; escalate concerns as needed.
  • Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.
  • Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.
  • Maintain accurate documentation of customer requirements and site protocols.
YOUR PROFILE
  • Proven experience leading large teams, ideally in logistics or data center environments.
  • Strong leadership, communication, and interpersonal skills across all organizational levels.
  • Demonstrated success in driving operational improvements and team performance.
  • Skilled in coaching and developing teams to achieve high-impact results.
  • Highly organized with the ability to manage multiple priorities.
  • Proficient in Microsoft Excel, Word, and Office 365.
  • Excellent written and verbal communication skills.
  • Valid U.S. driver’s license and willingness to travel frequently within the U.S.
  • Availability for initial training in Europe (2–4 weeks).
WE OFFER
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Arvato USA LLC