Fraud Manager II

JPMorgan Chase

  • Columbus, OH
  • Permanent
  • Full-time
  • 1 day ago
Job Category: FraudJob Description:Are you ready to make a difference in fraud prevention and client satisfaction? Join our Private Client Fraud and Claims Team, where you'll lead and innovate, ensuring our clients receive unparalleled fraud protection and remediation services. This role offers the chance to manage challenging situations with cutting-edge solutions, fostering your career growth and mobility. You'll leverage your expertise in fraud detection and prevention to make informed decisions that safeguard our clients. If you're a critical thinker who thrives in a fast-paced environment, this is the perfect opportunity for you.As a Fraud Manager II within the Private Client Fraud & Claims team, you will oversee fraud operations and support senior leadership with key performance indicators, reporting, and presentations. You will play a vital role in building fraud awareness and educational materials, presenting to clients and stakeholders through webinars. Your work will be instrumental in protecting our clients and enhancing the firm's reputation in the wider community. We value a collaborative team culture and are committed to providing opportunities for career growth and development. Join us in making a meaningful impact.Job Responsibilities:
  • Oversee and manage fraud operations, ensuring our clients receive top-tier fraud protection and remediation services.
  • Handle challenging situations by offering fraud detection, prevention, remediation, and recovery solutions while managing customer expectations.
  • Support senior leadership by providing insights and analysis on KPIs, preparing reports, and delivering presentations.
  • Develop and implement fraud awareness and education materials to enhance understanding among clients and stakeholders.
  • Conduct webinars and presentations to effectively communicate fraud prevention strategies and updates.
  • Act as a subject matter expert for fraud escalations by working directly with clients to resolve issues and ensure satisfactory outcomes.
  • Manage a team of managers who oversee specialists delivering exceptional service when a fraud incident is reported.
  • Constantly review existing processes and identify opportunities to enhance efficiency.
  • Provide training and coaching to team members and look for new ways to streamline existing processes.
  • Continuously expand team knowledge of fraud through training, feedback, and internal resources.
  • Deliver insights that inform fraud detection strategies.
Required Qualifications, Capabilities, and Skills:
  • Five or more years of fraud prevention and remediation strategy experience.
  • Excellent employee management skills and ability to partner with business stakeholders across the organization.
  • Strong interpersonal skills with the ability to maintain composure in difficult situations.
  • Strong analytical, problem-solving, and decision-making skills, with attention to detail and the ability to work both independently and in a team environment.
  • Demonstrated ability to contribute significantly to strategic business initiatives and partnerships.
  • Proven track record of leadership development, setting and achieving targets, and executing key strategy initiatives.
  • Proficiency in MS Word, Excel, PowerPoint, and content sharing solutions like SharePoint.
  • Excellent written and oral executive-level communication skills, with a focus on delivering impactful presentations and webinars to clients and stakeholders.
  • Willingness and ability to travel multiple times a year, exclusively during the work week.
Preferred Qualifications, Capabilities, and Skills:
  • Experience with existing and emerging fraud trends in the banking industry.
  • Bachelor's Degree or equivalent experience.
About Us:Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase