Controlled Environment Technician Manager (West)

• Provide regular updates to the National Director and National Manager on regional status.
• Conduct Weekly or Bi-Weekly Team meetings to facilitate effective communication.

• Ensure optimal technician coverage for all jobs.
• Monitor technician performance and make timely interventions or reassignments.
• Collaborate with schedule coordinators to plan and prepare for large projects.

• Regularly assess team members'performance and provide constructive feedback.
• Utilize the Training Matrix for comprehensive technician development.
• Promote and uphold quality and professional behavior within the team.

• Follow up on repairs and address customer issues promptly.
• Escalate customer issues to higher management when necessary.

• Mediate and resolve disputes between team members.
• Coordinate between sales and schedule coordinators for seamless operations.

• Travel and work with technicians routinely to validate job performance.
• Identify and address training opportunities and needs.
• Train and retrain technicians as directed by leadership. Perform ride-along with technicians to visually assess skills.
• Responsible for assisting Sales Representatives so that they have a good understanding of the work that Controlled Environment Technicians perform.

• Correct unsafe work practices or behaviors.
• Investigate accidents thoroughly and implement preventive measures.
• Conduct regular safety training sessions to reinforce awareness.
• Comply with safety regulations and maintain clean and orderly work areas.
• Wear proper safety garments.

• Provide thorough and accurate verifications and certifications of pharmacy clean rooms Laboratories, and other industries specific spaces.
• Diagnose problems, replace, and repair parts, test and make adjustments.
• Perform regular preventive maintenance on facilities, clean rooms, and equipment.
• Use a variety of hand and power tools, electric meters, and material handling equipment to perform duties.
• Detect faulty operations, defective material, and report those and any unusual situations to the proper supervisor.
• Utilization of Training Matrix to document current progress of new hire technicians, as well as up-to-date status on progression.
• Review all current SOP and revise/develop as needed to set standards for training.
• Develop a training plan per technician using the training matrix to ensure all technicians are trained and have acquired the skill sets to perform the job to client standards.
• Consult/assist in sales, as necessary.
• Pass along leads to the respective Sales Representative when received.
• Travel as needed to certify and perform repairs for customers.
• Utilize Field Aware system for job scheduling, job tracking, and time reporting.
• Utilize MS Excel for mathematical computations for customer reporting.

• CETA, NEBB, or NSF certification preferred, but not required at the start of the position.
• Will obtain industry certifications during the course of employment (within 2-3 yrs).
• Background in air balancing, biomedical, pharmaceutical, HVAC, environmental testing, and clean rooms strongly preferred.
• Prior experience as a Field Service Technician, 3-5 years preferred.
• Strong mathematical, mechanical, and electrical aptitude required.
• Basic computer skills and experience with Microsoft applications, including Word, Excel, and Outlook.
• Detail-oriented, proactive, passion for quality and accuracy.
• Highly organized, exceptional customer service skills, and professional appearance and behavior.
• Ability to travel, work flexible hours, and adjust the schedule as required to meet customer needs.
• Travel up to 75% with possible overnight stays.
• Must show commitment to the company’s core values of Integrity, Excellence, Passion for the Customer, Open Communication, Accountability, and Respect.

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Problem-solving and conflict resolution skills.
• Attention to detail and ability to prioritize tasks.
• Knowledge of [industry-specific regulations and standards].

GTN Technical Staffing