Account Manager Job

• Ability to network across the company and learn from different departments.
• Dedicated training and development to help you grow in your role.
• Collaboration and an open friendly team environment.

• Manages larger projects and top accounts.
• Coordinates with internal teams to find solutions for unique products or installations.
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
• Analyzes initial project requirements.
• Updates internal databases as project status changes.
• Maintains and archives internal and external communication for each project using NetSuite and Outlook.
• Sends maintenance and warranty packets.

• Takes part in higher level process improvements and internal projects.
• Continues to communicate directly with designers and engineers after project handoff.
• Follows up on status of samples and drawings completed during quotation phase.
• Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
• Attends weekly meetings with Production and Engineering to review time sensitive projects.
• Works with Architectural Specialties Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required.
• Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met.
• Understands customer shipping requirements and communicates with Shipping Coordinator.

• Participates in candidate interviews and represents Project Management during the hiring process.
• Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives.
• Works with senior team members to develop improvements and to maintain department standards and processes.
• Organizes team Lunch and Learns on the subject of department reminders and new processes.
• Leads by example and provides guidance to Project Management Team.
• Leads project intake meetings and communicates next steps and timelines with clients.
• Provides subject matter expertise on product designs, as needed.
• Accepts orders and acknowledges current timelines and what to expect during the process.
• Updates customers on shop drawing status and requests additional information, as needed.
• Communicates ship dates after final order approval and gathers shipping requirements.
• Inform customers as early as possible of potential delays to the ship date.
• Communicates tracking information to customer once project has shipped.
• Provides support to assigned representatives.
• Sends bi-monthly project reports to representatives.

• Participates in showroom tours and events at the Merchandise Mart as needed.

• BA/BS degree in business, communication, or related field.
• 2+ years of work experience in sales, customer service, and/ or sales process improvement or relevant role required.

• Professional verbal and written communication skills.
• Collaborator with active listening skills.
• Demonstrates the ability to quickly adapt plans and work well in a challenging environment.
• Comfortable learning and retaining new concepts on the fly.
• Comfortable in technical, consultative-sales settings.
• Able to diffuse difficult customer situations.
• Able to manage multiple projects with attention to detail.
• Willingness to learn Architecture + Design industry specific skills.
• Proficient in Outlook, Excel, and Adobe Suite.
• Proficiency in NetSuite.

• Minimum 2+ years of work experience in sales support or inside sales preferred.
• Experience in the Architecture + Design field is a plus.
• Experience working in cloud-based CRM system preferred.

• Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes Hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection.

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

Armstrong World Industries