Customer Service Support Specialist

• Act as a primary contact for potential and new Vanderhall customers.
• Manage inbound calls, emails, and app support inquiries in a professional and timely manner.
• Troubleshoot customer app and vehicle experience issues, escalating technical concerns when needed.
• Conduct post-interaction surveys via email and phone to measure satisfaction and gather feedback.
• Provide actionable insights and feedback to the sales team to improve sales flow and customer engagement.

• Monitor and respond to customer reviews across platforms such as Google, Facebook, and other social media channels.
• Assist in developing strategies to enhance Vanderhall's public image and reputation.
• Support the marketing and sales teams in positioning Vanderhall as a trusted, customer-first brand.
• Collaborate with internal teams to ensure consistent messaging and brand alignment across customer touchpoints.

• Strong written and verbal communication skills with a customer-centric mindset.
• Familiarity with social media platforms, online reputation management, and CRM systems.
• Problem-solving skills with the ability to stay calm and professional under pressure.
• Passion for the automotive or powersports industry is a plus.

• Excellent interpersonal and listening skills.
• Strong organizational abilities with attention to detail.
• Ability to balance customer service duties with proactive public relations efforts.
• Team player with a collaborative spirit and a proactive work ethic.

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