Digital Product Success Lead
- Cambridge, MA
- $120,000-140,000 per year
- Permanent
- Full-time
- User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction.
- Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products.
- Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback.
- Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements.
- Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value.
- Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction.
- Communication: Maintain clear, consistent communication with internal teams and customers to promote product value and updates.
- Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value.
- Documentation: Create and maintain success-related documentation including guides, FAQs, and case studies.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
Education: Bachelor's degree
Field of Study Preferred: Business, Marketing, Technology, Engineering, or related field
Required Work Experience: 5+ years of experience in digital product management, customer success, or industry specific roles such as ready-mix/aggregates/cement customer service, dispatcher, or commercial roles.
Travel Requirements: Up to 50% including internationally and nationallyAdditional Requirements
- Strong understanding of SaaS or digital product ecosystems.
- Proven ability to analyze data and translate insights into actionable strategies.
- Excellent communication, presentation, and stakeholder management skills.
- Strong problem-solving skills and customer-centric mindset.
- Ability to lead cross-functional teams as required
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.