Spa Supervisor

St Julien Hotel & Spa

  • Boulder, CO
  • Permanent
  • Full-time
  • 20 days ago
Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.St Julien Hotel & Spa is looking for a hands-on Spa Supervisor who will be responsible for overseeing the day-to-day operations of the Spa Front Desk, its associates, and the Spa amenity facilities. The Spa Supervisor will also be required to perform the regular duties of the Spa Receptionist and Concierge as needed, to ensure total guest satisfaction.Essential Job Functions:
  • Effectively train Concierge and Reception staff so that they are able to consistently provide service that meets the Hotel’s luxury service standards.
  • Hold staff accountable to all Hotel and Spa policies/procedures.
  • Assist with the creation of weekly Concierge and Reception schedules as requested/needed by Management.
  • Manage and resolve guest complaints when possible; elevate larger issues to the attention of Spa Management when necessary.
  • Monitor staff performance and, if necessary, inform Spa Management of any concerns regarding potential disciplinary actions.
  • Communicate and engage with guests to ensure their experience was enjoyable.
  • Review daily appointments for important information such as VIP status, group bookings, special events, promotional packages, etc.
  • Answer phones promptly and professionally while maintaining a friendly tone.
  • Possess excellent knowledge of internal computer systems used to book Spa appointments and make payments.
  • Maintain excellent working knowledge of all Spa treatments in order to accurately answer guest inquiries.
  • Help facilitate meetings for Concierge and Reception associates; collaborate with Spa Management on the content and execution of staff meetings.
  • Ensure that the Front Desk of the Spa is always clean, organized, and prepared to make a good first impression.
  • Treat Hotel associates with dignity and respect at all times, including in regards to scheduling, diversity, appreciation, and recognition.
  • Other duties as requested by Manager.
Ideal Candidate:
  • Has a passion for exceptional guest service and a desire to lead others by example.
  • Has a cheerful, upbeat attitude but is also able to be firm and direct when necessary.
  • Detail oriented and willing to help develop mechanisms to aid in quality control while also maintaining efficiency goals.
Qualifications:
  • Previous supervisory experience highly preferred, but not required.
  • Must have open availability and be able to work weekends and holidays. Projected schedule will be a minimum of four (4) shifts/week, but the final candidate selected for this role will be required to assist with coverage of any understaffed Concierge/Reception shifts, as needed.
Perks & Benefits:
  • Medical, dental, and vision insurance options*
  • Paid time off (PTO)*
  • Paid holidays (including associate's birthday)*
  • Paid sick leave
  • Aflac supplemental insurance options
  • 401(k) with Company match
  • RTD EcoPass
  • 50% employee discount in Spa and restaurant
  • Discounted associate room rate
  • Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirementsFULL TIME POSITION AVAILABLEAPPLICATION DEADLINE: 09/01/2025As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.

St Julien Hotel & Spa