Customer Service Specialist III (TLT/SDA)
King County
- Seattle, WA
- $27.52-35.02 per hour
- Permanent
- Part-time
- Customer relationship management;
- Customer service delivery;
- Facility management/facility maintenance management;
- Workload management;
- Problem solving; and
- Working on a team with common goals.
- The shift for this position will be Monday - Friday, 8:00 AM - 4:30 PM.
- The reporting location will be at the King County Chinook Building, 401 5th Ave., Seattle, WA.
- This opportunity will require onsite presence 5 days per week. There will be no telecommute options.
- Term-Limited Temporary (TLT) positions are “at will” but are eligible for comprehensive benefits. This TLT is currently anticipated to last 12 months.
- Special Duty Assignment (SDA) opportunities are open to active Career Service King County employees who have completed their initial County probationary period. Supervisors must provide approval prior to taking an SDA.
- Building Operations Services
- Capital Planning
- Finance
- Health through Housing
- Planning and Administrative Services
- Real Estate Services
- Security
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.To learn more, please visit: .Job DutiesAs the Customer Service Specialist III assigned to the Chinook Building Conference and Collaboration Center, and in conjunction with the Planning and Administrative Section, the FMD Director's Office and Building Operations Section Customer Care Team, you will:
- Build and maintain customer relationships by providing in person customer service and support to conference and collaboration center users including greeting visitors, assisting with wayfinding, and connecting with resources.
- Manage and monitor calendar and desk reservation systems, update account settings, track usage.
- Provide user support for conference room and shared desk resources.
- Monitor and maintain conference center space to ensure room setups and resets are completed, and custodial services are requested as needed.
- Provide technical assistance and/or training to co-workers and internal and/or external customers with regard to conference room and collaboration center resources.
- Compose, draft, and prepare documents to ensure conformity to established policies, procedures, standards, and format.
- Act as coordinator/liaison with management, co-workers, and visitors.
- Determine validity, correctness, and completeness of information received including reviewing calendar appointments to identify room setup or support needs and reviewing reservation requests to ensure user experiences meet established goals and expectations.
- Provide excellent customer service in person, by phone and by e-mail in a fast-paced setting that requires both speed and accuracy, while utilizing clear and concise speech in both written and verbal communications.
- Perform administrative support tasks such as data entry, e-mail, and document records management.
- Intake requests and queries from internal/external customers in person, as well as via phone/e-mail
- Enter information into a Computerized Maintenance Management System.
- Perform other duties as assigned.
- An updated King County application is required for consideration.
- Applicants are also required to provide an updated resume, and a cover letter detailing your previous customer service work-related experience.
- This recruitment is open to all qualified candidates.
- Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; schedule and work location are to be determined.
- This position is represented by Teamsters, Local 117.
- If you have questions related to this recruitment process, please contact Sarah McCauley at
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs