Marketing & Customer Engagement Specialist

• $18.50-$20.00 hourly rate
• Medical, Dental, Vision, & Retirement
• Organization Paid Time Off
• Great company culture & dynamic team

• Develop and execute marketing campaigns that highlight premium seafood and specialty products.
• Manage and grow the company’s social media presence with consistent, engaging content.
• Maintain alignment with brand standards across all customer touchpoints.
• Track engagement metrics and share insights to improve outreach efforts.

• Strengthen customer relationships by providing product information, resolving service/delivery concerns, and ensuring professional, timely follow-up.
• Proactively reach out to customers and prospects to introduce products, cross-sell, and support new business growth.
• Handle incoming calls, inquiries, and orders for both wholesale and retail divisions (including efcmarket.com and in-store support during peak periods).
• Document account activities, customer interactions, and issues through the CRM system.

• Accurately process sales orders from multiple channels (direct sales, call-outs, online platforms, retail market).
• Conduct daily order calls, communicate proactively about shortages or product changes, and offer viable solutions.
• Support outside sales reps by managing calls, covering vacation accounts, and coordinating sample requests with vendors and brokers.
• Participate in sales initiatives, including Focus 5 monthly promotions and cold call lead generation.

• Work closely with the Director of Sales Operations, Purchasing Team, and company leadership on product targets, pre-orders, and purchasing coordination.
• Support vendor programs, VPOS reporting, and internal communication of new product placements or issues.
• Assist with seasonal promotions, clambakes, holiday programs, and market pricing support.
• Participate in ongoing training across all departments to build product knowledge (fresh, wild, farmed, sustainable, center-of-the-plate, frozen, dry, specialty).

• Stay informed on industry trends through email updates and publications.
• Demonstrate professionalism and teamwork, contributing to a positive and collaborative workplace.
• Support regional sales readiness initiatives when called upon.

• Customer Engagement & Service: Skilled at building trust, resolving concerns, and creating positive customer experiences.
• Marketing & Storytelling: Ability to craft creative campaigns and messages that highlight brand value.
• Social Media Management: Knowledge of best practices for platforms like Instagram, LinkedIn, and Facebook, with the ability to tailor content to the audience.
• Problem Solving: Quick thinker with the ability to address challenges and propose effective solutions.
• Team Collaboration: Works well with sales, operations, and leadership teams to ensure seamless service.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Tech Savvy: Comfortable with digital marketing tools, CRM systems, and Microsoft Office/Google Suite
• High School or Equivalent, experience with 2+ years’ the foodservice industry, sales, kitchen and/ or customer service experience.
• Likes to Solve Problems and help delight customers.
• Professional demeanor, in a professional office setting. Excellent written and verbal communication skills.
• Strong analytical and problem solving skills, Strong computer skills (Microsoft Office required); spreadsheet applications using Excel
• Knowledge of CRM and Order processing systems
• Likes to solve problems and help delight customers
• Ability to discuss cooking ideas and experiences.
• No Seafood allergies

• Office environment controlled climate, while warehouse and other parts of warehouse are temperature controlled with a base temperature of 45
• From time to time visits to processing area fillet or warehouse for short time periods, which will include exposure to cold temperatures
• Adhere to all safety, BRC, food safe and GMP guidelines while in the plant
• Occasional lifting may be required in retail and warehouse.
• Flexibility; ability to respond to daily schedule changes as needed

• Regular/daily use of phone and computer, up to 8 hours per day.
• Occasional lifting and carrying packages weighing up to 30 to 40 lbs.
• May be required to stand for extended periods of time

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