Service Care Coordinator - Asthma Educator
Yakima Valley Farm Workers Clinic
- Yakima, WA
- Permanent
- Full-time
- Executes incoming calls, assesses client/patient needs, and identifies appropriate services that are comprehensive and individualized to best serve each client/patient.
- Collects appropriate documentation to support and determine program services eligibility.
- Assists client/patient with scheduling dates for appointments or classes.
- Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health.
- Monitors and documents active referrals and client participation.
- Assists patients with completion of applications and forms required by the program(s) they will participate in. Ensures patient information is complete and entered in appropriate data system.
- Responds to basic questions from patients.
- Provides follow-up contact with patient regarding service and referrals recommended. Encourages client participation and retention in various programs and classes.
- Performs work to align with productivity goals and standards including # patients, # encounters, # appointments scheduled and # classes facilitated.
- Provides program administrative support such as data entry, client file management, report development and contract compliance.
- Coordinates and promotes YVFWC programs. Recruits clients/patients for dental services, medical services, social services or education classes. Reserves conference rooms, obtains supplies, organizes snacks for classes.
- Presents program information in various internal and external community meetings and functions as requested.
- Performs other duties as assigned.
- High School Diploma or General Education Diploma (GED).
- One year of administrative support and customer service experience.
- Two years’ administrative support experience in a social services or healthcare setting is preferred.
- Valid Driver’s License and proof of automobile liability insurance coverage.
- Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Ability to plan, coordinate and organize work projects. Ability to provide professional written and verbal presentations. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to effectively interact with the public, patients, and clinic staff in a professional manner. Ability to understand and apply program requirements and applicable local, state and federal guidance. Knowledge of the social and health agencies in the area and services they provide. Effective verbal, written and listening communication skills. Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel.