Technical Account Manager - Superior Completions Services

Superior Energy Services

  • Lafayette, LA
  • Permanent
  • Full-time
  • 12 days ago
Description :Superior Completion Services, a Superior Energy Services Company, has the technology, resources, and experience to deliver effective well completion services in any downhole condition. As a global provider of best-in-class conventional, unconventional, intelligent, and sand control tools, Superior Energy provides field-proven state-of-the-art technology that reduces risk, increases completion efficiencies, and maximizes production on land, shelf, Deepwater, and Ultra-Deepwater arenas.Superior Completion Services is seeking a Technical Account Manager for our office in Lafayette, LA.Step into a high-impact role where technical expertise meets relationship building!As a Technical Account Manager, you’ll serve as both a trusted Completion Technical Advisor and a strategic Account Manager, driving value for some of our most important shelf and deepwater clients. You’ll play a critical role in understanding client needs, delivering innovative solutions, and building long-lasting partnerships that strengthen Superior Completion Services’ presence in the market.In this role, you’ll embody and champion SCS’s Core Values every day while collaborating directly with the Global Director of Technology & Sales to shape customer success strategies. This is your opportunity to combine your technical knowledge with business acumen to make a measurable impact in the O&G Industry.ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Perform duties in a Technical Advisor role as necessary to support the client and SCS.
  • Daily interaction with customers in a sales capacity, and to identify cross-sale opportunities
  • Gain knowledge of Market Intelligence and customer activity plans
  • Learn to utilize SWOT Analysis
  • Provide client feedback on various aspects of Service quality
  • Serves as liaison between SCS and the client through all phases of a job
  • Participate in developing responses and generate customer-driven requests for quotes (RFQ) and requests for information (RFI)
  • Adhere to Company processes as outlined by the Superior
  • Learn to generate and present business performance reviews for the assigned client base
  • Encourage teamwork between Sales, Completion Advisors, and Operations
The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.EDUCATION & EXPERIENCE:
  • High School Diploma/GED required.
  • A minimum of three to five years of related experience as a Technical Advisor or equivalent is preferred.
  • Experience in lieu of education will be accepted on a year-for-year basis.
  • An engineering degree is highly preferred.
TECHNICAL SKILLS:
  • Perform duties in a Technical Advisor role as necessary to support the client and SCS.
  • Daily interaction with customers in a sales capacity, and to identify cross-sale opportunities.
  • Gain knowledge of Market Intelligence and customer activity plans.
  • Learn to utilize SWOT Analysis.
  • Provide client feedback on various aspects of Service quality.
  • Serves as liaison between SCS and the client through all phases of a job.
  • Participate in developing responses and generate customer-driven requests for quotes (RFQ) and requests for information (RFI).
  • Adhere to Company processes as outlined by Superior Completions Services.
  • Learn to generate and present business performance reviews for the assigned client base.
  • The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
  • Encourage teamwork between Sales, Completion Advisors, and Operations.
  • Proficient in the use of MS Office software (PowerPoint, Excel, Word, etc.), Customer Relationship Management System knowledge, and in utilizing a variety of office equipment.
  • Basic proficiency or ability to train and use enterprise accounting and sales software such as D365.
  • Support teamwork between Sales, Completion Advisors, and Operations Groups.
  • Knowledge, technical competency, and experience in the related field or core product line from a Completion Advisor level.
  • Knowledge relating to Completion services procedures, SOPs, and processes
  • Current practices, equipment, materials, and supplies used in the completion tools business
BEHAVIORAL ABILITIES:
  • Planning and tracking project timelines
  • Efficiently managing the resources, time, and materials of the division
  • Conflict resolution
  • Negotiation skills
  • Problem-solving skills
  • Networking skills
  • Communication - verbal and written
  • Strong Technical Writing Skills
  • Active listening skills
  • Analytical and troubleshooting skills
  • Presentation skills
  • Endurance (commit to working long hours when necessary)
  • Resilience (dealing with frequent changes, delays, or unexpected events)
  • Time Management Skills
  • Sound judgment
  • Decision Making
  • Prioritization skills
  • Customer Service Skills
TRAVEL
  • 0-25%
Superior Energy Services has Excellent Benefits: Medical, Dental, Vision, Disability, Life, Matching 401(k), and Personal Time Off (PTO)Superior Energy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans.We are an Affirmative Action and Equal Opportunity Employer that does not discriminate against any job applicant because of race, color, religion, natural origin, gender, pregnancy, sexual orientation, age, disability, veteran status, or other characteristics prohibited by law.

Superior Energy Services