Project Management Assistant (Entry-level) - Eurofins Environment Testing Southeast - Cary, NC
Eurofins
- Cary, NC
- $19.00 per hour
- Permanent
- Full-time
- Project Set-Up
- Create bottle orders.
- Schedules courier or field sampler, if needed.
- Confirms non-Eurofins Environment Testing (USA) subcontract labs are on the approved list and set up as vendors for existing work.
- Generates accounting software requisition when sending subcontract samples.
- Sample Receipt
- Reviews log-in.
- Generates subcontract paperwork.
- Sends client sample receipt confirmation.
- Reviews draft invoices.
- Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing.
- Reporting
- Creates and issues final report by client due date.
- Issues final data package.
- State reporting forms and submission.
- Data upload.
- Compiles case narrative.
- Invoicing
- Reviews final invoice before issuing to client
- Generates credit/debit memos as needed.
- Submits credit/debit memos for approval.
- Submits approved credit/debit memos to client, if needed.
- Submits revised invoices.
- Education:
- Associates degree (four years of client-relationship/client services experience may substitute for degree)
- Experience:
- 1-3 years business experience required; prefer bench chemist experience
- Ideally a familiarity or ability to learn Eurofins Environment Testing (USA) services, products, testing capabilities, technology, production, and support systems.
- Program specifications and laboratory procedures.
- Environmental regulations.
- Process improvement methods.
- Laboratory methods and techniques.
- Work acceptance policy.
- Process improvement methods.
- Computers, word processing, database software.
- General mathematics.
- Eurofins Environment Testing (USA) Quality Assurance Program Plan (QAPP).
- Basic knowledge of laboratory LIMs.
- Strong interpersonal skills.
- Effective problem-solving skills.
- Strong oral and written communication skills.
- Customer service/client relations.
- Strong organizational skills.
- Negotiation skills.
- Conflict resolution.
- File maintenance/organization.
- Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
- Proven client service skills.
- Employ customer service skills to resolve client problems.
- Communicate effectively at all levels of the organization.
- Confront and successfully resolve day-to-day problems.
- Maintain professional demeanor when working with clients.
- Attention to Clients: demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
- Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client's technical questions about the project and to effectively communicate project status.