SMAO Client Relationship Manager

Northern Trust

  • Chicago, IL
  • $83,100-141,300 per year
  • Permanent
  • Full-time
  • 5 days ago
About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Job Summary:
Responsible for managing client relationships for SMAO clients. Utilizes knowledge of the various bank systems to provide clients with information and suggestions to add value to the relationship. Identifies opportunities to cross-sell products generating additional revenues.Work Model: HybridMajor Duties:
  • Support client Relationship Managers/Client Executives servicing SMAO clients.
  • Responds to inquiries from clients and coordinates client activity and works with internal partners throughout the bank to facilitate implementation of solutions to client needs.
  • Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.
  • Develops understanding of client's business, objectives, goals and market challenges.
  • Cultivates strong working relationships with client & partner contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.
  • Helps coordinate presentations, brings in experts when appropriate, ensures smooth delivery of new services, and communicates emerging needs.
  • Maintains and develops client relationships exploring opportunities to provide additional products or services. Partners with Client Relationship Managers and Relationship Managers/Client Executives to expand shared relationships.
  • Operates independently; has in-depth knowledge of business unit / function.
  • Acts as subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners.
  • Strategic in developing, implementing, and administering programs within functional areas.
Knowledge:
  • Excellent oral and written communication skills are required
  • In-depth Functional / Industry Knowledge is required
  • Highly flexible and adaptable to change
  • Technical skills / systems knowledge is required
Experience: A College or University degree and/or relevant proven work experience is preferred. Related Industry qualification is preferredSalary Range: $83,100 - 141,300 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Northern Trust