IT - Technical Lead
Family Service Association - Fall River
- Fall River, MA
- Permanent
- Full-time
Family Service Association is looking for a full time Technical Lead to join our IT team. Hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and after-hours work will be necessary.This position provides coaching and mentoring for IT Staff and is responsible for designing, organizing, modifying, and supporting all information technology, applications, and connectivity for all FSA locations. This is a hands-on position and time will be split between system/network administration, staff coaching, and support escalations.Duties and Responsibilities:
- Take ownership of FSA’s infrastructure and manage the day-to-day operations of the environment.
- Assist the Director of Information Technology in the planning and execution of the overall vision and long-range strategy for the IT Department.
- Manage technology inventory (hardware and software) to include installation, configuration, record keeping and disposal.
- Lead and perform all aspects of system and network administration including the installation and configuration of network appliances and services, backup technologies, new applications, hardware, patch management, server and cloud technologies.
- Establish and enforce service level agreements with internal and external customers and service providers. Monitor service delivery to ensure the agreed targets and standards are met.
- Develop and enforce standard specifications for personal computer hardware and software to ensure system and procedural integrity and compatibility.
- Provide consultative support and services to the user community to ensure problem resolution, system and data access, and optimal system performance.
- Proactively work with end users to determine hardware and software needs.
- Review requests for computer needs and ensure that acquisitions and replacements are congruent with FSA’s endpoint strategy.
- Develop computer acquisition and replacement program that is compatible with the FSA’s long-range strategy.
- Research and recommend acquisition of technology.
- Assist in the development of customer service and support policies and procedures, as well as feedback mechanisms to ensure the highest quality support.
- Assist with planning, prioritizing, assigning, and supervising, the work of IT and EHR staff.
- Assist with the creation of policies and procedures for all IT areas, including EHR processes and workflows.
- Other reasonable duties as assigned by the organization and your supervisor.
Bachelor’s degree in computer sciences, or graduate of accredited technical school preferred. A combination of education and experience may be considered in place of a degree. Experience in the IT field including network design, Windows Server technologies and cloud services. Supervisory experience is preferred.This is a benefits eligible position. We offer a comprehensive benefits package including:
- Medical, dental, vision insurance
- Long term disability insurance
- Life insurance
- 403b pension plan
- Flexible spending account
- Three weeks paid vacation
- Twelve paid holidays
- Generous earned sick time