Senior System Engineer
Alter Domus
- Salt Lake City, UT
- Permanent
- Full-time
- Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
- VMware Virtual Server administration and engineering experience in an enterprise IT environment, having performed virtual machine provisioning, resource changes, performance troubleshooting, monitoring and break/fix
- Assist managing various server related resources (Active Directory, IIS, DFS Namespace, File Shares, Office 365, Azure, SharePoint) including patches and other related security tasks and responsibilities
- Work directly with Application support or Development team to deploy, troubleshoot and resolve issues
- Work directly with end users (in person, phone and help desk ticketing) to troubleshot and resolve issues
- Set up workstations, domain accounts, etc. in various hardware and software related applications
- Deploy and troubleshoot various types of network elements, infrastructure services and platforms
- Install and troubleshoot Microsoft and various other system applications and solutions
- Manage clear communication of progress/status with project stakeholders- Collaborate with team members to create and resolve support tickets
- Provide hands-on expertise on systems related projects and collaborate with the internal Operations Team
- Work with a Global IT team supporting users all over the world
- Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run-books, and recovery processes
- Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory, DFS
- General Knowledge of Citrix solutions and VMWare technology
- General knowledge in Linux
- Support and maintain the existing network and associated infrastructure
- Collaborate with team members in resolving support tickets
- Experience in managing Microsoft cloud solutions (Azure, Office 365, SharePoint)
- Managed Services and Cloud experience
- Manage various server related resources (Active Directory, Office 365, Azure) including patches and other related security tasks and responsibilities
- Remote Connectivity troubleshooting (VPN, Citrix, Terminal Server)
- 2+ years of related IT industry experience
- 2+ years’ experience provisioning, operating, monitoring and maintaining system’s hardware, software and related infrastructure
- 2+ years’ experience in Office 365, Azure, SharePoint
- Excellent oral, written communication, and presentation skills
- Detail oriented and organized with an ability to meet deadlines
- Willingness to work with teams in multiple time zones
- Strong work ethic, responsiveness and passion for customer service and quality
- Excellent team player and good interpersonal skills
- Self-motivated, able to work within a project-based environment
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, birthday leave and graduation leave
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location