Houseperson

• under variable temperature conditions
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
• around bio-hazards.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys and beeper.
• Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift.
• Organize work duty priorities.
• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks.
• Clean the following designated areas with proper chemicals, tools and equipment:

• guest room floor corridors.
• floor closets.
• service corridors.
• elevators, tracks and landings.
• guest vending areas.
• stairwells.
• Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Check under furniture for debris and remove if present.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Move furniture in the guest rooms for general cleaning.
• Clean guest room windows.
• Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Strip landings.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house phones and reposition properly.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and doorframes.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers.
• Remove trash; debris and cobwebs from balconies/patios.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Vacuum hallways.

• Turn mattress and box springs according to rotation schedule.
• Assist Room Attendant as assigned.
• Stock Housekeeping department supplies.

• Ability to count.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests' service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• exemplify Peabody Service Excellence®.

• Knowledge of proper chemical handling.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training.

• Endure various physical movements throughout the work areas.
• Reach overhead.
• Ability to bend, squat, kneel, climb including stairs and reach on a daily basis.
• Ability to perform tasks requiring sustained repetitive motion (for example: cleaning windows and vacuuming).

Peabody Hotels & Resorts