OFFICE MANAGER

• Oversee daily office operations to ensure a smooth and efficient workflow.
• Work with their Area Manager of Operations to confirm hiring needs and requirements.
• Manage scheduled appointments and patient records, ensuring accuracy and confidentiality.
• Establish team culture through leadership and employee development, with strong focus on patient and associate experience.
• Manage Employee schedules and troubleshoot scheduling conflicts as they arise. Weekly processing of Timecards and approving and managing the PTO process within office.
• Supervise and train staff, providing guidance and support as needed.
• Performance management with staff through open communication and honesty to all employees
• Coordinate communication between healthcare providers, staff, and patients.
• Implement office policies and procedures, ensuring compliance with healthcare regulations.
• Monitor inventory and order office and medical supplies as necessary.
• Resolve patient complaints and issues promptly and professionally.
• Prepare and maintain office budgets, tracking expenses and financial performance.
• Organize and conduct regular staff meetings and training sessions.
• Represent Apex in the community, nurture referral sources, participate in other marketing and advertising efforts to support office and enterprise growth
• Ensure the office environment is clean, organized, and welcoming for patients
• Collaborate with healthcare providers to optimize patient care and office efficiency
• Develop and maintain relationships with vendors, suppliers, and external partners.

• Associate's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 2 years of experience in healthcare office management or a similar role.
• Strong understanding of medical terminology and healthcare regulations, dermatology preferred
• Proficiency in healthcare management software and electronic medical records systems.
• Administrative understanding including EMR system, insurance knowledge and clinical knowledge to work hand in hand with the Medical Receptionists to ensure office flow is managed daily.
• Excellent organizational and multitasking skills.
• Strong leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Problem-solving skills and high attention to detail.
• Verification of End of Day process and office balancing
• Experience with budget management and financial reporting.
• Ability to work collaboratively with healthcare professionals and administrative staff.
• Ensure MIPS dashboard numbers are kept at 9 or above. Monitor patient charts daily for each Provider in your office to ensure MIPS is being documented correctly. Work with office manager on overseeing MIPS dashboard on a weekly basis.
• Flexibility to adapt to changing healthcare environments and regulations.
• Strong customer service orientation and patient-care focus.

Apex Dermatology & Skin Surgery Center