Account Representative

• Oversee account management of existing commercial customer base, with focus on customer satisfaction and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive customer service, prompt attention and resolution to customer concerns, and timely service agreement updates.
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
• Administer and preserve all price initiatives.
• Secure price increases on unprofitable accounts and/or per schedule.
• Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue.
• Respond to service cancellation requests with priority and personal follow-up.
• Utilize the company's Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing customer profiles.
• Maintaining and managing the top 25 accounts.
• Maintain cancelled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales.
• Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy.
• Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers.
• Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
• Occasional work outside of regular business hours as/if needed. This could involve tasks such as urgent emails, or handling work-related issues or calls that may arise.
• Utilization of 1085 form to maintain profit.
• Other duties as assigned.

• Excellent verbal and written communication skills.
• Must be organized with good time management skills.
• Working knowledge of the procurement process.
• Computer proficiency in Windows and Microsoft applications.
• Must have reliable transportation.
• Must be self-motivated and able to work independently to meet or exceed goals.
• Possess strong presentation, negotiation, and closing skills.

• Possible exposure to high traffic conditions and/or tight driving areas.
• Ability to travel between offices, as required.
• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Rumpke