Security & Training Manager | Full-Time | BOK Center

• Perform all essential duties of a Security Officer, including responding to incidents, working scheduled shifts and ensuring a safe environment for all.

• Provide oversight, direction, and supervision of all matters related to security training.
• Coordinate and supervise specific event-related security as required.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy with department staff.
• Serve as liaison and work closely with event organizers, show managers, show contractors, and staff in all matters involving show security/traffic and safety.
• Work with all entities to ensure effective operation and adherence to security policies, procedures, and protocols.
• Maintain effective working relationships with police, fire watch, EMS, and other security personnel and/or safety organizations.
• Support scheduling of guards for day-to-day operations and special events.
• Adjust and update work schedules to reflect cost efficiency and building activity.
• Handle complaints, disturbances, or related problems with the public, staff, or promoters.
• Attend department meetings and weekly staff meetings.
• Develop and maintain a harmonious working relationship with all other departments.
• Attend events deemed necessary by leadership, including but not limited to events where a safety or security risk is elevated and/or events where severe weather is forecasted for the local area.
• Be responsible for planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.
• Keep subordinate personnel adequately informed of performance expectations and handle employee concerns.
• Ensure proper training and development programs for security staff to ensure ongoing improvement and professional growth.

• Design, develop, and implement training curricula for all security personnel.

• Conduct initial onboarding training for all new security officers.
• Develop and execute training programs for security staff as well as non-security personnel, including coordination with external resources.

• Deliver recurring and specialized training sessions on critical security topics, including: Physical security principles and practices for large venues , National Incident Management System (NIMS) principles and application , Active Shooter preparedness and response , De-escalation techniques and conflict resolution , Report writing and documentation , Access control systems and procedures for high-traffic areas , Patrol procedures and observation skills , and Crowd management strategies and techniques.
• Develop and deliver essential security training to non-security employees, including: Emergency response protocols, Shelter-in-place procedures, Evacuation plans and procedures, and Basic crowd management awareness for front-line staff.
• Provide hands-on instruction and practical exercises to reinforce learned concepts, including drills and simulations.
• Oversee and coordinate the certification process for First Aid, CPR, and AED for all security personnel, and act as a certified trainer if qualified.
• Assess training effectiveness and make continuous improvements to programs.
• Maintain accurate training records and documentation.
• Collaborate with security management, event operations, and other departments to identify training needs.
• Act as a mentor and resource for security officers.
• Be willing to work flexible hours, including evenings, nights, weekends, and holidays, and to come in for different shifts to conduct training as required.
• Train and maintain standards for guards and other personnel in protective procedures, first aid, fire safety, emergency procedures as well as all functional areas of the OVG Tulsa Security Department.
• Participate in training programs (fire drills, shelter in place, active shooter, and evacuation in place) for full-time and part-time employees.
• Oversee onboarding for new security personnel.

• Education and/or Experience:

• Bachelor’s degree in Criminal Justice, Business or related field preferred but not required.
• Minimum of three years of responsible management experience in security or law enforcement, with demonstrated responsibility for security, safety, investigations and asset and infrastructure protection.
• 5+ years of experience in physical security operations, with significant experience in a high-volume, dynamic public-facing environment, such as entertainment complexes, resort properties, or large-scale integrated facilities.
• Demonstrated experience in training and adult education, including developing and delivering curricula.
• Police and/or law enforcement background preferred.
• High school diploma or equivalent required.
• Certificates, Licenses, Registrations:

• CPR certification and other emergency/life-saving techniques.
• Be licensed and insured to operate a motor vehicle in the United States.
• CLEET Certification preferred but not required.
• NIMS (National Incident Management System) training certification required within 60 days of start date.
• Active Shooter training certification preferred.
• Ability to be certified in First Aid, CPR, and AED within 60 days of hire (Prior certification as an instructor is highly desirable).
• Skills and Abilities:

• Strong knowledge of the problems, issues, philosophies, principles, tactics, and procedures related to the management of security and safety services.
• Knowledge of relevant local, state, and federal laws and regulations, court decisions and ordinances that affect security operations.
• Excellent verbal and written communication skills, as well as skills in labor and interpersonal relations.
• Demonstrated knowledge of principles and techniques of planning, implementing and supervising a facility security force.
• Ability to handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.
• Ability to operate equipment such as light trucks, Gator, pallet jacks, forklifts, fire extinguishers or other light power equipment.
• Ability to operate portable radio and standard office equipment including copier and scanning.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work independently, exercising judgment and initiative.
• Ability to remain flexible and adjust to situations as they occur.
• Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.
• Strong understanding and practical application of de-escalation techniques and conflict resolution in public settings.
• Proven ability to teach and implement emergency responses, shelter-in-place, evacuation, and crowd management strategies.
• Strong organizational skills and attention to detail, particularly in record-keeping and program development.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Must be willing to work overtime and adapt to varying shift schedules to meet training demands.
• Computer Skills:

• Operate a personal computer using Windows, Office and other standard office programs and equipment.
• Physical Demands:

• Ability to stand or sit for long hours during events; talk and hear.
• This position may require work inside or outside of the building, as needed for events.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking.
• Ability to stand, walk, and sit for extended periods.
• Ability to perform physical demonstrations related to security procedures and emergency responses.

Oak View Group