Store Shift Supervisor
- Cuyahoga Falls, OH
- Permanent
- Full-time
- assist a neighbor in choosing the perfect toy for a lab who loves to fetch
- stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
- show a fourth grader how to test the water in his fish tank
- set an example for the other team members in delivering fantastic neighborly service
- assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
- …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!*
- Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
- Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
- Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
- Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
- Involvement in store recruiting, onboarding and team member development.
- Communicating opportunities to improve community engagement or store performance to the team leaders.
- Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.
- A high school diploma or GED.
- 2+ years of retail experience.
- Proficiency in Microsoft Office.
- Strong sales and customer service skills are a must.
- Ability to operate all equipment, including a forklift, to run the store is important, as well as the abiilty to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
- Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older
- Employee Discounts
- Flexible Schedules
- Pay Increases & Pet Care Training Programs
- Promotion From Within Culture
- Medical, Dental & Vision Plans (Full-Time)
- Health Savings & Flexible Spending Accounts
- Paid Time Off (Full-Time)