Support Analyst at Midwestern IT
MidWestern IT
- Philadelphia, PA
- Permanent
- Full-time
Employment Type: W2 Contract
Location: Pennsylvania
Company: Midwestern IT Inc.
Work Authorization: Must be a Green Card Holder, U.S. Citizen, or H4-EADJob Description:
Midwestern IT is a trusted technology partner delivering innovative IT solutions and support to businesses across industries. We are looking for a detail-oriented and customer-focused Support Analyst to join our team and provide exceptional technical and functional support to our clients.Key Responsibilities:
1) Document incidents, solutions, and processes for knowledge base updates.
2) Work closely with business users and technical teams to resolve issues efficiently.
3) Ensure excellent customer service and maintain high user satisfaction .
4)Monitor and respond to support tickets, emails, and calls in a timely manner.Required Qualifications:
1)Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2) 1 3 years of experience in IT support, helpdesk, or analyst roles.
3) Strong troubleshooting and problem-solving skills.
4) Excellent communication and interpersonal skills.Benefits:
1) Competitive salary.
2) On-Job Support.
3) Valuable Trainings.Interested candidates can email their updated resume to .Thanks ,Neel Dave