CNC Field Service Technician

• Travel to customer sites within regional territory (PA, NY, and WV) to install, troubleshoot, calibrate, repair and maintain CNC machine tool equipment and controls; daily travel with overnight hotel stays required
• Support additional Service calls including operator training, networking between systems, software applications, preventative maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Detect and resolve issues with electrical and mechanical components
• Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues
• Effectively communicate machine issues, status of installation, or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer
• Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction
• Participate in meetings, seminars, and training sessions to stay updated on new developments in the field including company product lines, vendor products, and other technologies
• Conduct machine maintenance training as a component of after-sales technical support
• Perform other duties as assigned

• 5+ years of experience with a CNC machine tool builder or distributor; equivalent factory, manufacturing, or CNC maintenance technician experience also considered
• Proficient verbal and written communication and customer relation skills
• Ability to interact and positively communicate in person and over the phone with internal and external customers
• Must be adaptable to changes and flexible when dealing with delays, or general work-related issues
• Working knowledge and understanding of MS Word, Excel, and Outlook.
• Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.)
• Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background, is a plus.
• Experience working with CNC controls; Fanuc extremely beneficial
• Basic understanding of electrical, pneumatic and hydraulic schematics
• Must be able to work unscheduled overtime without notice
• Valid driver's license and auto/vehicle insurance required
• Ability to travel regionally up to 50% of the workweek; some overnight travel required.
• Must provide basic hand tools for electrical/mechanical repair

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