Housekeeping Supervisor
21c Museum Hotels
- Missouri Kansas City, KS
- $17.00 per hour
- Permanent
- Full-time
- Promotes a safe environment and quality service to achieve maximum guest satisfaction, protect assets, and use minimal expenses to maximize profits.
- Supervises the housekeeping staff via providing open communication, training, coaching, and counseling and provides performance feedback to ensure maximum efficiency.
- Supervises and inspects the cleaning of the guest rooms, turndown service, public areas, and back of the house.
- Ensures compliance with accident/loss prevention programs, SOPs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issues assignments to staff.
- Issues supplies/goods to staff at the beginning of the shift.
- Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
- Responds to guest requests, concerns, and problems to ensure guest satisfaction; works with Front Desk and Engineering staff as necessary.
- Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
- Implements emergency training and procedures to protect the hotel, guests, staff, and company assets appropriately.
- Assists the evening staff in performing duties including cleaning the lobby, turndown service, and maintenance of the outside area of the hotel.
- Monitors and maintain inventory of linens, cleaning supplies, and minibar items.
- Assists Executive Housekeeper with maintaining the department checkbook.
- Must be able to open, close, or work any shift during special events.
- Professionally and efficiently uses 2-way radio to communicate with the housekeeping staff and other departments across the property
- Good eye for details
- Working knowledge of housekeeping and hotel services, policies, and operations.
- Demonstrated supervisory experience and skills.
- Good communication skills.
- Must pass a background check.
- High school education or equivalent experience
- One to two years in a related position with this company or other similar.
- Must be able to bend down and get on and off the floor numerous times daily.