Application Support Analyst - Global Payments Operations : 25

Akraya

  • Austin, TX
  • $31.00-36.00 per hour
  • Permanent
  • Full-time
  • 2 days ago
Primary Skills: Unix/Linux-Expert, Python-Advanced, SQL-Expert, Grafana-Intermediate, UC4-Intermediate
Contract Type: W2 Only
Duration: 6+ Months with Possible Extension
Location: Austin, TX (#LI - Hybrid)
Pay Range: $31-$36 per hour on W2
#LPJob Summary:
We are seeking an experienced Senior Application Support Analyst to support our Global Payments Operations. The successful candidate will work alongside a globally distributed team to support critical payment applications, ensuring uptime and SLA-aligned issue resolution. This role involves complex production environment management, vendor interaction, and support for compliance-related workflows.Key Responsibilities:
  • Provide L2+ support for critical live payment platforms and applications.
  • Monitor, triage, and resolve incidents using tools like Grafana, Kibana, and SQL queries.
  • Support batch job execution, including SLA, maintenance, and outage management.
  • Maintain and troubleshoot job orchestration workflows with UC4.
  • Collaborate with internal partners and vendors for issue resolution and processing delays.
Must-Have Skills:
  • Strong experience with Unix/Linux and Python or Shell scripting.
  • Proficiency in SQL/PL-SQL for querying and analysis.
  • Familiarity with monitoring/logging tools (e.g., Grafana, Kibana).
Industry Experience:
  • Preferred experience in fintech, banking, or enterprise SaaS environments. Exposure to payments, billing, finance, or compliance systems is beneficial.
This position is an integral part of the team, helping to maintain 24x7 uptime for payment systems, reduce support task backlogs, and stabilize operations during product rollouts while improving cross-region support coverage.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!
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Akraya