Epic Beaker Analyst - Remote
UnitedHealth Group
- Nashville, TN
- $70,200-137,800 per year
- Permanent
- Full-time
- Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
- Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to Beaker
- Collaborate with end users to design, scope and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
- Provide technical and or clinical consultation including application configuration and integration with third party applications. Review, analyze, and evaluate system needs to develop recommendations for customers
- Develop, support and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
- Perform daily monitoring of applications in production use; including 24/7 on call coverage as required
- Work with trainers to develop and maintain application specific training curriculum and materials
- Develop solid relationships with operational stakeholders, customers and business partners
- Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
- Active / current Epic certification in at least one area; Beaker CP and Beaker AP and more than 2 years Epic Experience or 5+ years direct clinical experience
- 3+ years healthcare experience
- Direct client healthcare domain knowledge such as Clinical Lab workflows, and lab draw stations workflows
- Experience with device integration
- Proficiency with Excel, Visio, PowerPoint and SharePoint
- Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
- Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
- Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
- Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations