Veterinary Assistant

• Experience with basic office functions in a busy practice environment
• Accurately add, subtract, multiply, and divide, and compute rate, ratio, and percent
• Detail oriented
• Ability to maintain a high level of confidentiality
• Have excellent communication skills
• Ability to negotiate with difficult people and problem solve
• Ability to handle high call volume
• Adaptable to constant changes in work environment
• Can stay calm and efficient during a medical crisis
• Genuinely enjoys working with people and animals and is able to deal with animals even when they are stressed, ill or in pain
• Be flexible in attitude and work habits
• Is experienced in the teamwork approach and works well with all levels of hospital team members
• Ability to self direct and work independently
• Flexibility with work hours and able to work additional hours when necessary
• Schedule 4 days work week with 10 hour shifts
• Physical Effort: Work requires lifting and carrying animals up to 40 pounds (will be assisted by other staff members in lifting animals over 40 lbs). Bending, stooping, crouching, kneeling, walking/standing for extended periods of time; frequently works in a bent position
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases

• Provide compassionate care to our clients and patients
• Perform all duties in accordance with company policies and procedures
• Anticipate the needs of the doctor and ensure efficiency of appointment flow, care of emergency patients, and complete medical record keeping
• Prepare and maintain the exam rooms and treatment areas
• Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty
• Admit and perform physical history and blood pressure as needed on all patients.
• Patient Triage
• Assist with surgical/interventional procedures
• Assist with monitoring vital signs of anesthetized patients in preoperative, operative, and postoperative phases.
• Administer oral medications
• Can compassionately and effectively restrain pets even when large or difficult, and ensure the safety and prevent injury of the patient, clients and personnel
• Perform venipuncture and ensure that blood work is properly recorded, sent out, and invoiced.
• Can effectively position for and take radiographs
• Can perform electrocardiograms
• Holter placement and removal, and related tasks: data submission, processing results and medical record keeping
• Prepare medications and prescriptions for dispensing as directed by the doctor. Ensure that each prescription is properly labeled and includes the doctor’s name, practice’s name, address, phone number, date; patient’s and client’s name, medication name, strength and volume or number,
• administration instructions including route of administration, and product’s expiration date
• Discharge all patients in house and outpatient, review the diagnosis, treatment recommendations, and follow up care with the owner. Ensure that all owners receive proper medications and/or prescriptions upon departure
• Has good computer skills and shows accuracy in inputting details.
• Communicates in written form (email, patient medical notes, etc...) with proper grammar, punctuation and spell check.
• Maintain appropriate medical records for appointments and consultations
• Maintaining and monitoring message board: posting messages for doctors and technicians, processing messages by contacting pcDVMs/clients and updating medical records as needed. Maintain appropriate invoices for all procedures
• Troubleshoot office equipment (load paper, clear jams, replace toner, use of check scanner, CC machine, print/scan/fax, computers, medical equipment
• Assist other team members when needed
• Assist in training of new employees
• Understand and carry out oral and written directions
• Maintain positive and cooperative relationships with other team members, and management
• Maintain positive and cooperative relationships with affiliated services
• Effectively communicate with doctors, team members and members of affiliated services
• Arrive promptly as scheduled for work
• Perform other duties as assigned
• Answer telephones and address client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products, and scheduling appointments.
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Assist client service representative with daily tasks as needed
• Deal intelligibly, pleasantly and efficiently (both verbally and in written form) with clients, referring veterinarians and affiliated services, often doing several things at one time
• Display tact and diplomacy with team members and clients even when busy or hectic
• Conducts oneself in a confident and professional manner even when stressed and/or focused on individual tasks
• Travel to secondary office may be required
• Can prepare client invoices and obtains payments for services performed
• Perform and assist with Clients Service Representative tasks and responsibilities
• Perform delegated tasks assigned by the team leader
• Additional tasks may be assigned or removed from listed responsibilities

• High school diploma or equivalent
• Minimum of 18 years old.
• Minimum two years of experience as a veterinary assistant, desirable but not required
• Computer knowledge required. Comfortable with MS Word, MS Excel, Paint, photos, Google drive/sheets/docs, PDF/CutePDF, keyboarding, instant messaging and email

• Pay range of $20.00 - $23.00/hr based on experience.
• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary, & AD&D)
• Short Term Disability
• Paid Time Off
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teledoc
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.

CVCA Cary