Community Outreach Specialist

Serene Health

  • San Diego, CA
  • Permanent
  • Full-time
  • 8 days ago
Empowering Wellness, Transforming LivesOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!JOB SUMMARY:An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need.The ECM Outreach Coordinator is responsible for community outreach and enrolling eligible clients into Enhanced Care Management (ECM), a Medi-Cal managed care benefit that addresses the clinical and non-clinical needs of high-need individuals through the coordination of services and comprehensive care management. This position works collaboratively with multidisciplinary team and community resources. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.DUTIES AND RESPONSIBILITIES of this position include but are not limited to:
  • Enroll clients in ECM program and complete intakes both in office and in community settings
  • Perform outreach services including phone calls, texts, emails, letters, and going into the field to locate clients.
  • Determine eligibility for Community Support Services using the DHCS Community Supports criteria
  • Facilitate referrals to resources and Community Support Providers
  • Assist clients with appropriate linkage of social and community support systems.
  • Assist with the development of effective working relationships with agencies and organizations to advocate for clients and increase referrals
  • Complete all documentation per Medi-Cal, and County standards within expected deadlines
  • Conduct outreach in a community setting to facilitate engaging previously enrolled clients who have been unresponsive
  • Participate in seminars and required trainings
  • May provide translation services as needed
  • Perform other duties and related as assigned.
EXPERIENCE/EDUCATION:
  • High School Diploma or GED required. Bachelor's degree in public health, social work preferred but not required or a related field, or equivalent training and experience.
  • One year or more of case management or related experience required.
  • Valid California driver's license and valid vehicle insurance required.
  • Experience with Enhanced Care Management and/or Community Supports preferred
  • Experience and knowledge of working with unhoused population preferred
KNOWLEDGE, SKILLS, & ABILITIES:
  • Demonstrated ability to effectively perform the responsibilities outlined above
  • Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.
  • Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required
  • Working knowledge of Microsoft Office Suite required
  • Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish) desired but not required.
  • Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
TRAVEL AND WORKING CONDITIONS
  • This job requires you to be in the community and other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.
PHYSICAL REQUIREMENTS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The mental demands of the job include regular comprehension, organizing, reading, and writing; frequently engaging in reasoning, and decision making.
Pay range$22—$27 USDBenefitsOur full-time employees are eligible for the following benefits enrollment after 60 days of employment:Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.Short & Long-Term Disability Benefits: Protection when you need it most.Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.Flexible Spending Accounts: Manage your finances with flexibility.Employee Assistance Program (EAP): Support when life throws challenges your way.401(K): Building your financial future with us. Effective after 1 year of employment.Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.Paid Holidays: Quality time to enjoy celebrations.Employee Referral Program: Share the opportunities and reap the rewards.Company Discount Program: Enjoy savings on everyday expenses and memberships.Equal Employment OpportunityOptima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.Pre-EmploymentOptima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.

Serene Health