Essential Job Functions- Schedule service technicians daily in an efficient manner- Respond to incoming service related calls- Handle external customer concerns in a timely and professional manner- Provide technical assistance to direct report field technicians- Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.- Monitor all daily invoicing and supervise the work in progress (WIP) report on a daily basis- Ensure all Tampa/S FL branch service technicians have what they need to perform their jobs on schedule- Work closely with the Generator parts department to make sure all parts are on hand for service jobs- Monitor and schedule all periodic maintenance agreements- Input service data in business operating systems- Responsible for the overall direction, coordination, and evaluation of direct reports.- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems- Maintain effective productivity and grow the service department business by meeting and exceeding department goalsAdditional Job Functions- May be required to conduct out of town business or attend training- May be required to support the sales and parts department during special circumstances such as vacation coverage or position vacancies- Evaluate and reestablish yearly work goalsExperience and SkillsRequired Knowledge, Skills and Abilities (including physical and work environment)- Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)- Ability to handle working in a NON-climate controlled environment whether at customer site or in branch warehouse- Required to wear proper PPE (personal protective equipment) as applicable- Working knowledge of a database business systems- Incorporate time management skills on a continuous basis- Well developed sales skills including excellent oral and written communication skills- Basic mechanical and technical aptitude- Proven interpersonal skills with both internal and external customers- Basic marketing knowledge- Must be able to lift up to 50lbs- Must operate forklift vehicle- Must be able to handle high pressure situations and adapt well to organizational and market changesMinimum Job Qualifications (education, work experience, licenses/certifications)- Bachelor's degree, or 5 to 7 years of service and management experience (industrial experience preferred), or an equivalent combination of education and experience- 3 to 5 years of generator technician experience