Field Service Technician

GPAC

  • Colorado Springs, CO
  • $45,000-100,000 per year
  • Permanent
  • Full-time
  • 21 days ago
  • Apply easily
Field Service Technician: Land Mobile Radio (LMR)/Two-Way Radio Mission Critical Wireless SystemsSummary:The role of the Field Service Technician is to repair, maintain, modify, program, install, train, and consult on communications equipment, systems and networks in a Wireless Service Center, field, or customer location. The FST will troubleshoot equipment, systems, and networks to determine point of failure, discuss operations and issues with customer personnel to determine approved approach and schedule for various activities/solutions.Essential Duties and Responsibilities:
  • Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
  • Debugging systems and networks after installation and/or updates.
  • Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
  • Perform in a leadership role with lower-level technicians when participating in team projects.
  • Routine performance testing to check and adjust various system signal levels.
  • Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
  • Verifying that safety practices are always adhered to.
  • Verifying that all work performed conforms to industry guidelines, best practices, and R-56 Standards.
  • Interface with the Service Manager to satisfy and resolve technically difficult service problems.
  • Coordinate Wireless and Motorola resources to resolve equipment, system, and network issues.
  • Communicate and meet with customer representatives to ensure quality service and response times to provide best in class customer service.
  • Commitment to the mission and core values of Wireless Communications, Inc.
  • Will be required to consistently meet daily, weekly, and monthly deadlines.
  • Must maintain a high level of confidentiality.
  • Other duties as assigned.
Education and Experience:
  • High school diploma or equivalent is required; College degree is preferred.
  • Related field experience is beneficial and preferred.
  • CET certification or Electrical/Electronic post High School degree is preferred.
Additional RF and two-way radio networking certifications and experience are beneficial and preferred.Knowledge, Skills, and Abilities:Technical/Mechanical:2 to 3 years' experience troubleshooting radio and communications equipment preferred.Familiar with the use of industry standard RF electronics test equipment such as Spectrum Analyzers, Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, and Digital Voltmeters preferred.Knowledge of audio, RF, analog, digital and microprocessor electronics found in communications networks preferred.Knowledge/Experience in the configuration and testing of two way radio infrastructure and subscriber products preferred.Good understanding of Motorola and SmartZone systems concepts preferred.Knowledge/Experience in the configuration and testing of channel banks, routers, hubs, and switches preferred.Ability to read and interpret documents, schematics, and manuals.Technical troubleshooting and resolution skills/experience.Ability to locate remote customer equipment sites and always follow safe working procedures.Other skills and abilities:Motorola Certifications:The following are the Motorola certifications the company focuses their team members on. Please note that the company does not expect a person to be an expert on everything. Most of the company's employees focus on certain areas like S

LogicMelon