Assistant General Manager

Great Wolf Lodge

  • Williamsburg, VA
  • Permanent
  • Full-time
  • 3 days ago
Pay: $0 per hour - $0 per hourSummary: At Great Wolf, the Assistant General Manager (AGM) is more than a right hand to the General Manager—they’re a key driver of strategic execution, operational excellence, and future lodge leadership. This role is designed as a succession role for the General Manager position, providing immersive, hands-on experience across all aspects of lodge operations and leadership.Reporting directly to the General Manager, the AGM serves as an influential cross-functional leader with responsibility for overall lodge performance. While the role does not include direct reports, it requires a high degree of leadership, partnership, and accountability to deliver results through department heads and their teams.The AGM regularly acts as Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior-most leader onsite and managing real-time decision making across all areas of the lodge. They are instrumental in driving key KPIs— including targeted flow, GOP, labor efficiency, training compliance, and guest satisfaction—while representing the lodge in community engagement efforts and brand-building initiatives.Join our Pack:
  • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
  • Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
  • Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
  • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
  • Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
  • Bonus Eligible
  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave
Responsibilities:
  • Serves as Manager on Duty (MOD) for multiple shifts each week, with full accountability for lodge operations, guest experience, and team performance during those times
  • Acts as a strategic partner to the General Manager and plays a key role in succession planning and leadership continuity
  • Provides operational guidance and cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions
  • Partners with Directors to achieve performance objectives, especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizational initiatives
  • Serve as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operations, team leadership, and guest experience.
  • Collaborates on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge
  • Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols
  • Helps develop and manage the annual operating budget; monitors variances and supports corrective actions as needed
  • Enhances guest loyalty by fostering exceptional service, ensuring resolution of escalated concerns, and reinforcing brand values
  • Leads the lodge’s community engagement and charitable giving initiatives, acting as a brand ambassador in local partnerships and events
  • Facilitates weekly Director meetings and ensures alignment, accountability, and follow-through on key initiatives
  • Invests in personal leadership development and stays informed on hospitality trends and innovations to prepare for future advancement
Qualifications:
  • Associate’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience
  • Minimum 5 years of leadership experience in hospitality at a department or division director level
  • Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement
  • Leadership experience in two or more operational departments
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Willingness and ability to relocate to multiple Great Wolf Lodge locations
Desired Qualifications & Traits
  • Strong financial acumen with experience driving GOP, targeted flow, and labor efficiency
  • Proven ability to lead through influence and partnership without direct authority
  • Track record of developing high-performing teams and achieving operational excellence
  • Strategic thinker with strong problem-solving skills and attention to detail
  • Enthusiastic and positive energy with a hands-on, roll-up-your-sleeves leadership approach
  • Deep commitment to guest satisfaction, team success, and community engagement
  • Eager to grow into a General Manager role within Great Wolf Lodge
Physical Requirements:
  • Able to lift up to 20 lbs
  • Able to bend, stretch, and twist
  • Able to stand and walk for extended periods of time
Application InstructionsWe are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Great Wolf Lodge