HVAC TB Tech Tm Ld Chill (un)
- San Antonio, TX
- Permanent
- Full-time
- Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment.
- Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
- Providing Level 1 technical support and assisting with technical development for others.
- Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
- Properly completes all required project and service documentation.
- Adheres to all Johnson Controls and customer safety standards.
- Provides safety leadership and instruction to all Technicians.
- Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
- Recognized as a Leader by peers while being a coach and mentor within the branch.
- Escalation points on technical issues and provides on-the-job training for other technicians
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
- Escalation points from the branch to the technical resource team.
- Viewed as an expert in a given field by both employees and customers.
- Assists management with assuring proper field operational disciplines of other Technicians are followed.
- Regularly provides input on development and training needs of the branch.
- Assists with the identification of material needs required for service delivery.
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
- Communicates with customers upon arrival and before leaving the work site.
- Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
- Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
- Manages assigned work to meet a professional level of execution, on-time and to the customer.
- satisfaction
- Provides consultant level services for customers related to building system repairs and enhancements.
- Ensures ultimate customer satisfaction levels with assigned customers.
- Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
- Completes all training and certifications as required by the company.
- In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.