Manager, Postal Business Operations

Fiserv

  • Omaha, NE
  • Permanent
  • Full-time
  • 15 days ago
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Manager, Postal Business OperationsWhat does a successful Manager, Postal Business Operations do?As a Manager, Postal Business Operations you will ensure the smooth functioning of business operations by managing staff, ensuring exceptional customer service, and acting as a USPS liaison with various business units. In this role, you will also emphasize reporting and reconciliation to maintain accuracy and compliance. By fostering a positive and productive work environment, you will represent our commitment to excellence through effective communication, goal setting, and performance monitoring.What you will do:
  • Manage a team of analysts and oversee the department responsible for submitting payments to the USPS, ensuring compliance with USPS rules and regulations.
  • Maintain and update postal-related software, assist in ensuring that the firm is compliant with all USPS regulations, and stay current on all USPS regulations to ensure compliance.
  • Maintain a strong relationship with the USPS and collaborate with the Output Solutions department regarding USPS regulations.
  • Process and submit daily billing files to the Finance Department and provide client-specific reporting for postage.
  • Perform daily reconciliations between billed and paid volumes while analyzing and troubleshooting any issues.
  • Participate in new client projects and onboarding, providing analysis for postage strategy for client RFIs.
  • Coordinate USPS changes across business units, including rate changes, promotions, and incentives.
  • Ensure accurate and timely compliance with USPS regulations and provide reporting and reconciliation support across all relevant business operations.
What you will need to have:
  • 6+ years of experience in managing business operations and staff.
  • 6+ years of experience in collaborating across multiple departments.
  • 6+ years of experience with Microsoft Office tools and basic knowledge of Microsoft SQL Server.
What would be great to have:
  • 2+ years of experience with compliance for USPS regulations.
  • 8+ years of experience in providing analysis for postage strategy for client RFIs.
  • 8+ years of experience in client-specific reporting for postage.
  • 8+ years of experience in performing daily reconciliations between billed and paid volumes.
  • Proven track record of developing and maintaining a strong relationship with the USPS.
  • Demonstrated expertise in process improvement and productivity enhancement techniques.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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