Campus Card and Cashiering Specialist
- Stony Brook, NY
- Permanent
- Full-time
High School Diploma/GED (foreign equivalent or higher) and three (3) years of full-time clerical experience or an Associate’s degree and one (1) year of clerical experience or a Bachelor's degree and clerical experience. Customer service experience. Experience working with sensitive and confidential data.Preferred Qualifications:
Experience working with credentialing software related to issuing identification cards. Experience troubleshooting issues with both software and hardware.Brief Description of Duties:
Under the direction of the Director of Student Financial Services, the Campus Card Representative will serve as the singular full time staff member of the West Campus ID Card Office, located in the Student Financial Services office. The Campus Card Representative will be responsible for issuing University ID Cards to Staff, Faculty, Students, Visitors, Affiliates, and others. The employee will also be responsible for documenting and enforcing approved processes and procedures in compliance with local and state regulations and should possess experience of working independently. The selected candidate should possess experience working with diverse populations.
- Card Issuance:
- Issue University ID cards and badges in accordance with University Policy, ensuring accuracy of data.
- Use the University’s Lenel Access Control System to ensure that staff are receiving the appropriate level of access, and direct staff towards resolutions if the current access levels are not correct. This requires coordination with Access Control, University Police, and Student Financial Services.
- Orientations and Batch Printing:
- Coordinate with West Campus offices to prepare for incoming students and new hires.
- Send out photo solicitation emails through Cloud Card or a similar program and subsequently batch print all cards for orientation groups.
- Work with Schools and Departments to organize large new-student orientations, ensuring continuity of service during these times.
- Office Management:
- Serve as the primary point of contact for the West Campus ID office, overseeing and scheduling all necessary staffing, meetings, supply orders, and coordination with the Student Financial Services Office.
- Provide first point of contact customer service via phone, email, chat, and in person.
- Act with independence to resolve customer complaints, escalating to management only where necessary.
- Child Protection Act:
- Work with populations on the West Campus to ensure that events and departments hosting minors on campus are appropriately credentialed.
- Explain Child Protection requirements to departments and event coordinators, ensuring they understand the appropriate steps to receive credentials.
- Equipment Oversight:
- Ensure all required equipment (High volume ID printers, iClass/Prox scanners, etc.) is in working order.
- Schedule preventative maintenance as necessary with contracted vendors.
- Inform management of any equipment issues which may become work stoppages.
- Maintain and secure equipment inventory.
- Maintain and secure inventory of blank proximity cards.
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research policies and procedures, sponsor guidelines and the availability of funding. This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.For this position, we are unable to sponsor candidates for work visas.Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit .In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed .Visit our page to learn about the total rewards we offer.The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.Preferred Qualifications:If you have preferred qualifications, they can be prioritized.Use the scale to determine the preferences: 1- Minimally preferred 2- Moderately preferred 3- Highly preferred*Please note the number next to each preferred qualification listed to assist with the sorting the applicant pool for desirable qualifications.Position Summary: Incumbents perform diversified clerical work maintaining and processing varied and complex records and accounts. They may supervise other staff in performing these functions.Duties: Working on projects or in an administrative office, incumbents review data in areas such as payroll, personnel, purchasing, grants, and fiscal accounting; prepare and balance fiscal and other reports; monitor transactions and reports; prepare payroll; post and reconcile accounts; process payments, requisitions, and purchase orders; maintain various registers; and collect, compile, compute, and present data. They may assist with special projects and may supervise staff.About Stony Brook:Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,040-acre campus is home to 24,600 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. The University is a member of the prestigious Association of American Universities and co-manager of nearby Brookhaven National Laboratory, a multidisciplinary research laboratory supporting world class scientific programs utilizing state-of-the-art facilities. Stony Brook Medicine is Suffolk County's only academic medical center and tertiary care provider. Many opportunities exist for collaborative research, and in some cases, joint appointments with BNL or with Medical School departments.Equal Opportunity Employer, females, minorities, disabled and veterans.If you need a disability related accommodation, please call University Human Resources Services Department at (631) 632-6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632-6350. It can also be viewed online at the University Police website at .