Job Category: Retail SportsbookJob Description:William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.What You Will Do:Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports bookManage the operational cost of the sports book, with a focus on labor costs and inventory management/controlHold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports bookMentor employees to help them become better ticket writersDrive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettorsHandle escalated customer complaints/issues as neededEnsure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulationsWhat You Will Need:Prior work experience in a sports book is highly preferredAbility to motivate, lead, and mentor staff membersStrong communication skills, both written and verbalProfessional appearance and demeanorSelf-starter attitude who shows initiativeCommitted to delivering a high level of customer servicePhysical Requirements:Must be able to stand for extended periods of timeMust be able to lift, pull or push 25 lbsMust be able write for extended periods of timeMust be able to twist, bend or reach with no significant boundariesThis position may be exposed to a smoke-filled environmentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.About Us:Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
