Hotel Front Office Manager
- Gilroy, CA
- Permanent
- Full-time
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Generate occupancy reports and compile financial information for the general manager
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- Possess excellent management skills, communication skills, and multitasking skills
- Must possess a high school diploma or equivalent certification (GED)
- Prior hospitality experience of 1 year is required for this position
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!